Ecommerce Manager Job at Wide and Wise (Istanbul)

Job Description

We are looking for an E-Commerce Manager to join our partner company! We are currently recruiting on behalf of our client, a well-established retail brand operating in the fashion and footwear industry, known for its strong market presence and omnichannel sales strategy. For their growing e-commerce operations, we are seeking a professional who will take ownership of the end-to-end online sales processes, manage digital channels effectively, and contribute to the continuous growth of the company’s online business. This role is not only about managing an online store; it is a position responsible for optimizing digital sales performance, improving customer experience, and ensuring operational excellence across all e-commerce processes.

Job Responsibility

Managing and overseeing all operational processes of the e-commerce platform
Preparing sales analysis and performance reports
Monitoring and improving e-commerce processes such as product listings, inventory tracking, logistics, and invoicing
Following new trends and innovations in e-commerce applications and reporting potential improvements
Managing seasonal campaigns, special day promotions, and aligning online campaigns with retail store activities
Ensuring effective coordination with logistics, product management, and finance teams
Ensuring quick resolution of system-related issues affecting the website
Managing relationships with local marketplaces and supporting revenue growth targets
Ensuring promotions and campaigns are accurately implemented across the website and marketplaces
Ensuring products are displayed with accurate content, correct categorization, and complete information
Managing customer feedback and complaint processes to maintain high customer satisfaction
Developing strategies for continuous improvement and growth of e-commerce operations
Managing the full order lifecycle to ensure timely and accurate delivery to customers
Preparing detailed operational and performance reports for the line manager

Requirements

Minimum 8–10 years of experience in digital marketing and e-commerce operations
Hands-on experience in e-commerce infrastructure management (preferably SAP Commerce Cloud) and online website administration
Experience in project management or active involvement in project teams
Strong knowledge of digital marketing channels and tools such as SEO, SEM, Google Ads, Google Analytics, Meta Ads, e-mail marketing, affiliate marketing, remarketing and retargeting
Closely following digital marketing trends and social media developments
Experience in website content management and workflow processes
Advanced knowledge of MS Office applications, especially Excel
Strong analytical thinking, problem-solving, and decision-making skills
Ability to take ownership, work in a results-driven manner, and manage priorities effectively
Technical understanding to troubleshoot website/system related issues and develop solutions
Experience working within corporate structures and following defined processes and procedures
For male candidates, military service must be completed

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Ecommerce Manager

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