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We are looking for an experienced Ecommerce Manager to oversee and optimize the operations of our client's B2C and B2B ecommerce platform. This is an exciting opportunity to lead and grow an online sales operation, ensuring a seamless customer experience while driving business growth. The ideal candidate will bring strategic vision, operational expertise, and a passion for enhancing ecommerce processes.
Job Responsibility:
Manage daily operations of the ecommerce platforms, focusing on both B2C and B2B sales
Develop and implement strategies to drive online sales through effective merchandising, pricing, and promotional activities
Monitor and analyze sales data, customer behavior, and website metrics to identify areas for improvement
Collaborate with web development partners to optimize site functionality, ensure accurate product listings, and enhance user experience
Coordinate timely execution of product launches, pricing updates, and seasonal promotions
Partner with distribution leadership to establish efficient packaging and fulfillment processes
Create and maintain standard operating procedures for order picking, packing, shipping, and returns management
Work closely with internal teams across sales, marketing, IT, and supply chain to align ecommerce goals with broader business objectives
Ensure consistent inventory availability and accurate stock levels for online platforms
Identify and implement automation opportunities to streamline workflows and improve customer satisfaction
Requirements:
Proven experience in ecommerce management or online retail operations
Strong knowledge of both B2B and B2C ecommerce environments
Familiarity with fulfillment and distribution processes, including packaging workflows
Demonstrated ability to analyze data and translate insights into actionable strategies
Excellent organizational, problem-solving, and analytical skills
Ability to collaborate effectively with cross-functional teams
Self-motivated with the ability to drive initiatives independently
Experience with ecommerce platforms and tools is highly desirable