Ecommerce Manager - Sustainable Beauty

• work with the Marketing and Ecommerce Director to build budgets and sales forecasts
• reporting weekly on website and CRM performance on e-commerce data, analytics
• ensure regular maintenance and security reviews of the e-commerce platform
• understand and optimise their existing customer acquisition funnel
• work with the wider marketing team to measure new customer acquisition strategies
• analysing website performance and KPIs improving on-site CVR, AOV and CRM performance
• build CRM lists by optimising email and SMS campaigns via Klaviyo
• create, analyse and optimise subscriber segments and campaigns to increase email engagement, enhance personalisation and optimise loyalty programmes

• ecommerce experience in a pure-play online or multi-channel consumer business
• understanding of Shopify, Klaviyo, third-party apps and plugins
• experience creating and analysing A/B testing results with a proven success delving growth in customer engagement, conversion rates and revenue online and via email/SMS

beauty and skincare knowledge

• 10% performance-based bonus
• working from home 3 days a week