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Unilever Logo Unilever · Sales

Ecommerce Key Account Manager

Philippines, Metro Manila · Job Posted March 25, 2026
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Job Description

As consumer shopping behaviors rapidly evolve, the integration of online and in-store experiences is more critical than ever. The Key Account Manager is a key driver in delivering strong, consistent and competitive category growth in assigned platforms via cultivating customer partnership, having a deep understanding of platform growth levers and executing with excellence. You will drive the execution and optimization of omnichannel strategies, leveraging data and insights to enhance product visibility and shopper engagement online. You’ll develop best-in-class partnerships with Target’s Digital Team and internal stakeholders to achieve joint business objectives and exponential digital growth. You will work closely and crossfunctionally with internal teams – Customer Strategy & Planning, Supply Chain/Logistics, O2C (Payments), Marketing—and External Teams – mainly Customer/Platforms, E-Distributor

Job Responsibility

  • Sustainable Customer Growth – The KAM is responsible for top-line growth for the eCommerce accounts by activating the levers of portfolio, efficient fulfilment, financial hygiene, and customer experience
  • Execution Rigour and Operations – The KAM will need to build processes to drive efficiency in execution on the platform in terms of online availability, pricing, assets, landing Perfect Store Online Principles in their assigned platform, and OTIF Perfect Launch of Innovations
  • Negotiations – The KAM must have the ability to negotiate both strategically and tactically in an agile fast paced channel to deliver maximum value vs investments in the platform
  • Customer Relationship - As the face of the organization, the KAM must demonstrate exceptional interpersonal skills to build long lasting strategic relationships with the customer
  • Unlocking Capabilities – As a data rich, future fit channel, the KAM is always expected to demonstrate the curiosity and drive to build capabilities to solve business problems
  • Pricing, Budget Management and Full Billing Cycle – The KAM is responsible for ensuring we land the right pricing online, keeping spend within allocated budgets and that we are processing rebate payments on time

Requirements

  • Minimum 3 to 5 years experience in Key Account Management in E-Commerce Platform
  • Experience with major retailers/marketplaces and executing Joint Business Plans (JBP)
  • Exceptional Communication: Superior verbal and written communication skills
  • Ownership Mindset: You ask challenging ‘why’ questions and take full accountability for successes and failures
  • Tenacity & Urgency: You make things happen quickly and motivate others to be nimble and agile with meticulous attention to detail
  • Resilience: You thrive on challenges and confidently navigate ambiguity
  • Growth Mindset: You never settle for “good enough” and always seek to optimize and evolve
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