Ecommerce Coordinator

• Lead customer service for ecommerce: Take ownership of responding to customer inquiries and concerns related to online orders, returns, and product information. Provide timely, accurate, and professional support across multiple channels. You will be the first point of contact and play a key role in maintaining trust and satisfaction
• Order management and processing: Oversee the full order lifecycle, from placement to fulfilment. Liaise with the warehouse and fulfilment partners to ensure timely and accurate dispatch, resolve any issues, and keep customers informed
• Assist with product content updates: Upload and maintain accurate product information, including descriptions, specifications, pricing, and images
• Manage product categories and navigation to enhance user experience
• Analyse website traffic, user behaviour, and feedback to identify areas for improvement in usability and customer journey
• Collaborate with marketing and sales teams to support digital campaigns and promotions
• Create targeted promotions and offers for different customer segments
• Track KPIs such as conversion rates, customer acquisition costs, and customer lifetime value. Use web analytics and Excel tools (pivot tables, vlookups, etc.) to monitor performance
• Work with ecommerce specialists to maintain website functionality, troubleshoot technical issues, and implement updates
• Attend meetings and present performance figures to the ecommerce team
• Other duties as assigned

• Strong customer service skills with the ability to respond quickly and professionally
• Ability to manage multiple tasks and work both independently and as part of a team
• Proficiency in MS Office Suite (Word, PowerPoint, Excel, Outlook)
• Detail-oriented, proactive, and able to meet deadlines
• Luxury brand/retail experience preferred
• Previous experience in retail or customer service is highly desirable
• GCSEs or A-levels required (Bachelor’s degree in marketing, Business, or related field preferred)
• Basic knowledge of ecommerce platforms and MS Office Suite

Knowledge of automotive and motorsport industries

• 25 days holiday + birthday with an opportunity to purchase extra days
• Training opportunities for continuing professional development
• Onsite subsidised staff restaurant
• Car and pension salary sacrifice schemes
• Cyclescheme
• Exercise classes
• Paid time off for volunteering
• Consultations with our Fit 4 Life expert
• Social events throughout the year
• Exclusive company discounts
• Life assurance