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As an eCom Experience Project Lead in the eCom Experience team, you will be working in the intersection of Marketing, Technology and Business. You will oversee all Experience projects and initiatives across the site & CRM on a global, regional, and local level with the goal of creating the best experience of the brand and generating business value.
Job Responsibility:
Translating experience, brand, and Commercial strategies into clear briefs, execution plans, timelines and overseeing end-to-end execution
Prioritise ad-hoc initiatives that might arise and make sure it fits into the overall roadmap
Acting as a key liaison between strategic planning, Brand teams, Regional teams, Product launch team, Commercial teams, and the internal design agency to execute across the website and CRM
Lead and maintain the eCom Experience roadmap, project board and calendar, ensuring alignment with brand priorities, product launches and promotional plans while maximising team capacity
Ensure that the site & CRM experience are fully compliant with brand standards, best-in-class and cohesive across all touchpoints and delivered on schedule
Collaborate cross-functionally to align needs, predict dependencies, and proactively find and resolve bottlenecks that could affect execution or timelines
Review performance to find opportunities for optimisation, improvements to workflows, processes, and planning to enhance operational efficiency
Requirements:
8+ years of experience in project management or related roles within e-commerce, advertising, digital marketing, content production, or similar fields
Proven track record of leading high-performing teams, driving results across complex, cross-functional initiatives
Strong understanding of the consumer journey from a 360-degree perspective, combining technical and creative insight
Familiarity with e-commerce and digital platforms, including CMS, CRM, and other technology tools
Proven project management experience leading cross-functional digital initiatives
Exceptional communication, organisational, and stakeholder management skills
Nice to have:
Experience working in advertising agencies that deal with e-commerce clients