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As an In-House (ECoat) Technical Service Representative, you will be representing PPG onsite at the customer location ensuring the customer’s satisfaction by providing outstanding customer service. This position will be for Kubota located in Gainsville, GA. Service includes troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. The incumbent must be familiar with Electrodeposition coatings, be self-directed, and support both the customer and PPG goals. Specialized training provided to those who meet the qualifications of the role. You will report to the local Technical Service Manager.
Job Responsibility:
Support ongoing activities onsite at the customer production facility and PPG facilities
Communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems
Ensure timely and accurate reporting to the customer and coatings team
Effectively communicate with PPG Technical and Account management, direct PPG on-site team activity, and promote EH&S
Provide timely resolution to customer inquiries, application process monitoring, mix-room supervision, and hands-on support
Support sales to execute commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement
Follow safe work practices, communicate intelligently with technical, production and non-technical personnel
Requirements:
HS Diploma, GED, or Equivalent
5+ years’ experience in Electrocoat (E-Coat, Electrocoating, dip-tank) or similar paint/coatings experience for industrial or manufacturing
Experience with Paint-Line manufacturing process, paint mixing, troubleshooting, or similar
Good computer skills and attention to detail
Effective communication and customer service skills
Troubleshooting, critical thinking and problem-solving skills
Ability to work well alone and within a team environment
Travel to other supported locations up to 25%
What we offer:
PTO
Medical
Dental
Vision
Disability and Life Insurance
401K plus additional PPG provided Retirement Benefits
Parental Leave
Continuing Education
Growth Opportunities
Relocation Assistance available for experienced candidates with ECoat