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Ecm And Central Contact Administrator

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360 Resourcing Solutions

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Location:
United Kingdom

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Contract Type:
Employment contract

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Salary:

13.01 GBP / Hour

Job Description:

We are looking for a motivated and organised ECM & Central Contact Administrator to join our team on a fixed term maternity leave contract for 9–12 months. This role plays a key part in supporting our domiciliary care operations by managing electronic call monitoring systems, responding to out of hours enquiries, maintaining accurate records and ensuring excellent communication across services. You will work closely with care teams, coordinators, service users and other departments to support the smooth running of services and maintain high standards of compliance. This is a fully remote, home based position working a minimum of 16 hours per week on a rolling rota. Hours of work can fall between Monday and Sunday, therefore flexibility is essential.

Job Responsibility:

  • Respond to out of hours calls and enquiries in a professional and timely manner
  • Maintain accurate records on company systems including service user and staff information
  • Monitor electronic call monitoring systems and identify late, missed or duplicate calls
  • Liaise with care workers and coordinators to resolve call monitoring alerts and discrepancies
  • Ensure service user calls are accurately logged and recorded
  • Escalate concerns relating to medication changes or care needs to the appropriate teams
  • Produce reports and maintain accurate audit trails for compliance purposes
  • Provide excellent customer service to service users, families, colleagues and stakeholders
  • Support the wider operations and compliance teams with administrative duties
  • Maintain confidentiality and adhere to company policies and procedures at all times

Requirements:

  • Minimum 1 year administration experience
  • Excellent verbal and written communication skills
  • Strong customer service skills
  • Good organisational and time management skills
  • Ability to multitask and prioritise workload effectively
  • Good IT skills including Microsoft Office packages
  • Ability to work independently and as part of a team
  • Flexible approach to working hours including weekends
  • Attention to detail and ability to maintain accurate records

Nice to have:

  • Experience working within domiciliary care or health & social care
  • Experience using electronic call monitoring systems
  • Understanding of compliance within a regulated environment
  • Level 3 Health & Social Care qualification (or willingness to work towards)
What we offer:
  • Fully remote working
  • Flexible working pattern
  • Competitive pay
  • Comprehensive training
  • Supportive team environment
  • Reward gateway
  • £500 refer a friend scheme
  • Paid birthday leave

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Parttime
Work Type:
Remote work
Job Link Share:

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