ECC Brokerage Senior Customer Resolution Representative - Processing Team, Wells Fargo

Wells Fargo

Location:
United States, Saint Louis

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a ECC Brokerage Senior Customer Resolution Representative - Processing Team to join the Estate Care Center Wells Trade Brokerage Processing team in the Estate Care Center department as part of Global Operations. This position supports less experienced individuals in providing resolutions for client inquiries and complaints and performs complex administrative and customer support tasks.

Job Responsibility:

Support less experienced individuals in providing resolutions for client inquiries and complaints
Determine appropriate course of action and conduct investigative steps to fully identify customer issues
Perform complex administrative and customer support tasks by managing daily schedules, and provide work direction to the team
Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
Provide subject matter expertise and interpretation of procedures to less experienced individuals
Respond independently to complaints escalated at the highest level
Interact with internal and external customers to resolve their issues
Interact with the immediate Customer Resolution team to supervise day to day activities of the support Customer Resolution team

Requirements:

4+ years of customer contact within a Financial Services environment, Underwriting, Quality Assurance experience, or equivalent demonstrated through work experience, training, military experience, education
2+ years of experience in brokerage/banking experience, knowledge of securities/risk operations processing or services
1+ year of leadership experience including training or mentoring
Knowledge and understanding of securities investment products
Systems Knowledge and Experience with Beta, Alfresco, Pega, and Smart Station
Experience resolving and working through escalated and complex customer issues
Experience researching and determining the root cause of identified issues
Experience meeting high production and quality standards
Strong attention to detail and accuracy skills
Strong organizational, multi-tasking, and prioritizing skills
Ability to work in a fast-paced, high demand, deadline driven environment
Solid problem-solving skills
Ability to be flexible and adjust plans quickly to meet changing business needs
Intermediate Microsoft Office skills
Excellent verbal, written, and interpersonal skills

Additional Information:

Job Posted:
October 09, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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ECC Brokerage Senior Customer Resolution Representative - Processing Team

Wells Fargo

Location:United States, Saint Louis

Category:Customer Service

Contract Type:Employment contract