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The eBusiness Operations Specialist, is responsible for ensuring that the daily eBusiness Operations processes run smoothly and to work with our expert eBusiness team of 10 employees across the world, application and operations support in the Portal Billing, Electronic Data Interchange (EDI), and systems integrations space.
Job Responsibility:
Maintain high level of operational uptime: Answer queries related to eBusiness solutions from internal and external parties
manage generic system setups (e.g. PDF invoicing), daily reporting activities (e.g. stuck orders), and other system setup related activities (e.g. access management, Customer Master updates)
monitor integrated/EDI platforms, transactions flows in & out
create and maintain KPIs and dashboards
troubleshoot as needed
Provide day to day Portal and Vendor support: All invoices are uploaded daily to portals (i.e. Coupa, Ariba, Tungsten or any other e-Billing Portals)
work with customer support to answer portal invoice or other document type queries
handle eBilling rejection notifications
deal with monthly Vendor billing processes (PO creation, monthly invoice receipting, dealing with Accounts Payable related queries)
Identify issues leading to failed or delayed invoice delivery or other transactional failures (non-touchless orders), perform associated investigation, provide resolution if possible and/or funnel to respective teams where appropriate to improve overall e-Invoicing cycle performance (Communicate improvement opportunities to the wider e-commerce Team for awareness)
Demand funnelling: capturing, coordinating and working cross-functional to support with business case creation and project preparation. Participate in small to medium complexity projects if needed
Partner with Customer Service, Accounts Receivable members and leaders to drive process and operational rigor (creation of user guides, guide internal users concerning eBusiness processes, identify opportunities to minimize manually touched electronic orders
Requirements:
Minimum 1 year of experience working with B2B eCommerce and/or eProcurement Systems (EDI, Coupa, OB10/Tungsten, Jaggaer, Ariba, SOA B2B, BOOMI, etc.) with the understanding of how the Business Processes for the Procure to Pay cycle works and is implemented
A position for someone with self-confidence, strong numeracy skills and data entry & management experience
Demonstrate accuracy, attention to detail and problem-solving abilities
Confident in working with high volumes of data within short deadlines to a high degree of accuracy
A team player with good communication skills, effective planning, and organizational skills
Ability to multitask and work well under pressure
Nice to have:
Knowledge and experience writing SQL queries in Oracle SQL Developer
Low to medium level of experience with Salesforce is a plus