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Marriott Bonvoy Logo Marriott Bonvoy · Sales

EBC Sales Supervisor

Uganda, Kampala · Job Posted March 24, 2026
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Job Description

EBC Sales Supervisor position at Kampala Marriott Hotel. The role involves maximizing revenue through sales techniques, handling guest reservations and rewards, performing office duties, and assisting in training employees while upholding company standards.

Job Responsibility

  • Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty
  • Determine and give complimentaries to guests
  • Promote awareness of brand image internally and externally
  • Process requests for redeeming Marriott Rewards points
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Enter Marriott Rewards information into appropriate software when taking guest reservations
  • Answer, record, and process all guest calls, requests, questions, or concerns
  • Perform general office duties to support Sales & Marketing
  • Assist management in training and motivating employees
  • Follow all company policies and procedures
  • Welcome and acknowledge all guests according to company standards
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships with others
  • Monitor the performance of others to ensure adherence to quality expectations
  • Read and visually verify information in a variety of formats
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
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