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Marriott Bonvoy Logo Marriott Bonvoy · Sales

Ebc Sales Executive

Rwanda, Kigali · Job Posted March 20, 2026
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Job Description

EBC Sales Executive position at Kigali Marriott Hotel. The role involves maximizing revenue through sales techniques, processing reservations and Marriott Rewards, resolving guest issues, performing office duties, and supporting the Sales & Marketing team while upholding company standards and providing excellent guest service.

Job Responsibility

  • Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty
  • Determine and give complimentaries to guests as gifts for their patronage
  • Promote awareness of brand image internally and externally
  • Process requests for redeeming Marriott Rewards points
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Enter Marriott Rewards information into appropriate software when taking guest reservations
  • Answer, record, and process all guest calls, requests, questions, or concerns
  • Perform general office duties to support Sales & Marketing
  • Assist management in training and motivating employees
  • serve as a role model
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • listen and respond appropriately to the concerns of other employees
  • Monitor the performance of others to ensure adherence to quality expectations and standards
  • Read and visually verify information in a variety of formats
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
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