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Ebc agent

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Mauritania , Nouakchott

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

EBC Agent position at Sheraton Nouakchott Hotel, part of Marriott International. The role involves handling guest interactions, reservations, and sales support while promoting the Sheraton brand and its global community.

Job Responsibility:

  • Contact appropriate individual or department to resolve guest calls, requests, or problems
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty
  • Determine and give complimentaries to guests
  • Promote awareness of brand image internally and externally
  • Process requests for redeeming Marriott Rewards points
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Enter Marriott Rewards information into appropriate software when taking guest reservations
  • Answer, record, and process all guest calls, requests, questions, or concerns
  • Perform general office duties to support Sales & Marketing
  • Assist management in training and motivating employees
  • Follow all company policies and procedures
  • Welcome and acknowledge all guests according to company standards
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships with others
  • Monitor the performance of others to ensure adherence to quality expectations
  • Read and visually verify information in a variety of formats
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
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