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Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. In this hybrid role, you will report to the Head of Ride Hail Operations.
Job Responsibility
Strategic Recovery Operations: Design and lead the operational framework for on-road vehicle recovery across multiple high-density markets
Incident Response & Safety: Act as the primary escalation point for complex recovery scenarios, ensuring adherence to high-voltage safety standards and autonomous system protocols
Logistics & Depot Flow: Partner with Depot Operations to manage logistics of disabled vehicles
External Stakeholder Liaison: Lead coordination with local Law Enforcement, First Responders, and Municipal DOTs
Vendor Performance Management: Manage relationships with third-party recovery partners
Post-Mortem & Data Analysis: Review recovery data to identify trends and provide reporting on recovery efficiency and safety compliance