CrawlJobs Logo

Early Intervention Officer

servicecare.org.uk Logo

Service Care Solutions

Location Icon

Location:
United Kingdom , Manchester

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

14.09 GBP / Hour

Job Description:

An excellent opportunity has arisen for an experienced Early Intervention Officer to join a leading Housing Association in Manchester, supporting income recovery and tenancy sustainment by managing low-level arrears and delivering proactive customer-focused interventions.

Job Responsibility:

  • Manage rent, service charge and sundry debt accounts up to court stage across multiple tenures
  • Proactively contact customers via phone, email and digital platforms to secure payments and reduce arrears
  • Provide basic welfare benefits advice and liaise with Housing Benefit and DWP where required
  • Ensure compliance with pre-action protocols and Equality Act requirements prior to legal escalation
  • Handle inbound and outbound income-related enquiries, working collaboratively with Customer Services
  • Maintain accurate records and complete income-related administrative tasks
  • Work with internal teams and external agencies to deliver holistic support and maximise collection performance

Requirements:

  • Previous experience in a similar Income Officer, Rent Recovery Officer or Arrears Management role within social housing
  • Experience managing rent arrears and negotiating repayment arrangements
  • Strong customer service skills with the ability to be assertive yet supportive
  • Good working knowledge of welfare benefits and income maximisation
  • Experience liaising with external partners such as DWP and local authorities
  • Confident IT user with Microsoft Office skills and experience using housing management systems
What we offer:
  • Hybrid working – 4 days at home and 1 day in office
  • £250 referral bonus for successful candidate recommendations

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Early Intervention Officer

Communities Officer

Location
Location
United Kingdom
Salary
Salary:
Not provided
vividresourcing.com Logo
Vivid Resourcing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent organisational and case management skills with the ability to follow processes, procedures and meet challenging targets whilst working in a fast paced and high-pressured environment
  • Experience of managing anti-social behaviour and knowledge of the Anti-Social Behaviour legislation such as the Crime and Policing Act 2014, Crime and Disorder Act 1998 and other associated legislation
  • A knowledge of the range of support services available for residents
  • Confident in communicating with internal / external stakeholders
Job Responsibility
Job Responsibility
  • To protect demand for our properties from the negative effects of nuisance, anti-social behaviour and other tenancy breaches, using a range of early intervention tools to combat nuisance across the area
  • Triage all ASB, Domestic Abuse & Hate Crime cases in line with company service standards’ response times, risk assessing cases and ensuring that appropriate support and target hardening measures are utilised, including preparing rehousing requests for victims of domestic abuse and hate crime in a timely manner where appropriate
  • To manage ASB, Domestic Abuse, Hate Crime & other tenancy breach cases using early intervention measures such as tenancy warnings, mediation referrals, whilst completing any necessary evidence gathering processes and working in partnership with key partners where appropriate
  • Support Domestic Abuse triage & case management
Read More
Arrow Right

Community Safety Officer - Anti-Social Behaviour

This is a key role in supporting and developing place-based community developmen...
Location
Location
United Kingdom , Ipswich
Salary
Salary:
37280.00 - 44075.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
March 08, 2026
Flip Icon
Requirements
Requirements
  • Educated to degree level or an equivalent level of knowledge gained in the workplace
  • experience of dealing and working with the general public
  • experience and understanding of working in a multi-agency community safety environment
  • knowledge and experience of utilising ASB tools and powers available to the Local Authority and taking enforcement action in relation to ASB and resolving conflict situations
  • experience of preparing witness statements, legal documents, case reports and attending court
  • experience of working within a pressurised environment requiring a high standard of service delivery within tight timescales
  • experience of using IT systems to include Outlook, Windows, CRM, to intermediate level
  • competent working knowledge of relevant ASB legislation including experience in applying and maintaining an up-to-date knowledge of legislation
  • efficient time manager and effective communicator
  • satisfactory DBS check
Job Responsibility
Job Responsibility
  • Support the development and implementation of intervention activities designed to prevent crime, ASB and the fear of crime, working with other internal teams, external partners and our communities
  • Assist in delivering excellent ASB services to our customers by providing services to the highest possible standards and ensuring that operational performance remains high and improves
  • Responsible for managing an ASB case load, including completing risk assessments to ensure effective risk management plans are in place for victims identified at a higher risk of harm
  • Lead multi agency meetings when managing complex ASB cases
  • Assist in the operational delivery of the Western Suffolk Community Safety Partnership ASB priorities, focusing on early intervention and prevention
  • Promote good relationships between the Council, partner agencies, local residents, businesses, communities and schools
What we offer
What we offer
  • Generous leave entitlement (26 days a year, rising to 31 days after 5 years)
  • Competitive Local Government Pension Scheme
  • Wellbeing Support and Employee Assistance Programs
  • Private Health Care Options
  • Electric Vehicle Salary Sacrifice Scheme
  • Paid volunteering days
  • Flexible and hybrid working arrangements (Business needs permitting)
  • Great learning and development opportunities
!
Read More
Arrow Right

Business Program Manager

As a Business Program Manager, you will play a pivotal role in driving operation...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
  • 10+ years of experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
  • Experience pivoting between big picture thinking and operational tactics
  • Strong problem-solving and analytical skills
  • Experience in managing offices / chief of staff roles / business manager in a high-pace / high-stakes environment
  • Strong proficiency in verbal / written skills in crafting communications, memo's, compiling business insights
  • Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) OR 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
  • Experience in managing teams including people management (Direct / Matrixed)
  • Demonstrated experience applying AI for better customer and business outcomes
  • Bringing AI to your team, organization
Job Responsibility
Job Responsibility
  • Act as the Leader's strategic extension, translating priorities into executable plans, milestones, and outcomes
  • Own the integration layer across strategy, operations, people, finance, and partner engagement
  • Anticipate risks, trade‑offs, and interdependencies, proactively surface recommendations and options
  • Own the end‑to‑end operating rhythm for the Leader
  • Drive clarity on decisions, actions, owners, and timelines
  • ensure follow‑through and closure
  • Maintain rigor across governance, compliance, and cross‑functional accountability
  • Lead orchestration for complex initiatives including Delivery Partner Summits, Vendor onboarding and compliance‑sensitive programs, Strategic pilots and rollouts, Executive engagement motions
  • Coordinate with Procurement, Finance, Legal, MS Digital, Engineering, HR, and partner teams to unblock progress and maintain momentum
  • Ensure execution coherence across parallel workstreams and geographies
  • Fulltime
Read More
Arrow Right

Neighbourhood Patrol Officer

Are you passionate about making communities safer and tackling anti-social behav...
Location
Location
United Kingdom , Wembley
Salary
Salary:
16.00 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year’s experience in statement taking, community engagement, or customer service
  • Strong written and verbal communication skills
  • Calm, professional, and resilient under pressure
  • Excellent organisational and time-management abilities
  • Problem-solving mindset with an investigative approach
  • Ability to prioritise workload and meet deadlines
Job Responsibility
Job Responsibility
  • Investigate and respond to complaints of anti-social behaviour within agreed timescales
  • Gather and compile evidence to a standard suitable for legal proceedings
  • Develop and lead partnership-based action plans to resolve complex ASB issues
  • Patrol the streets to identify and address ASB hotspots
  • Engage with individuals in the community, including vulnerable and street populations
  • Attend meetings and work closely with community groups and partners
  • Create high-quality reports and maintain accurate records
  • Use a mix of prevention, early intervention, education, and enforcement methods
What we offer
What we offer
  • On-site parking
  • Comprehensive training and support
  • Opportunities to work closely with council partners and make a real difference in your community
  • Fulltime
Read More
Arrow Right

Neighbourhood Patrol Officer

Are you passionate about making communities safer and tackling anti-social behav...
Location
Location
United Kingdom , Wembley
Salary
Salary:
16.00 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year’s experience in statement taking, community engagement, or customer service
  • Strong written and verbal communication skills
  • Calm, professional, and resilient under pressure
  • Excellent organisational and time-management abilities
  • Problem-solving mindset with an investigative approach
  • Ability to prioritise workload and meet deadlines
Job Responsibility
Job Responsibility
  • Investigate and respond to complaints of anti-social behaviour within agreed timescales
  • Gather and compile evidence to a standard suitable for legal proceedings
  • Develop and lead partnership-based action plans to resolve complex ASB issues
  • Patrol the streets to identify and address ASB hotspots
  • Engage with individuals in the community, including vulnerable and street populations
  • Attend meetings and work closely with community groups and partners
  • Create high-quality reports and maintain accurate records
  • Use a mix of prevention, early intervention, education, and enforcement methods
What we offer
What we offer
  • On-site parking
  • Comprehensive training and support
  • Opportunities to work closely with council partners and make a real difference in your community
  • Fulltime
Read More
Arrow Right

Housing Officer

Job Advert: Housing Officer Location: North West London Contract: 3-month ongoin...
Location
Location
United Kingdom , North West London
Salary
Salary:
27.70 GBP / Hour
voxconsultants.com Logo
Vox Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years’ experience in a Housing Officer or Housing Management role, managing a patch or caseload
  • Proven experience in: Tenancy management and sustainment
  • Rent arrears management
  • Property and estate inspections
  • Ability to work independently in a fast-paced environment while contributing to team objectives
  • Access to a car for business use and valid business insurance (essential)
Job Responsibility
Job Responsibility
  • Manage a defined housing patch or caseload, providing comprehensive housing management services
  • Support tenancy sustainment, addressing issues such as breaches of tenancy and antisocial behaviour
  • Monitor and manage rent arrears, taking appropriate early intervention and enforcement action
  • Carry out estate and property inspections, ensuring health, safety, and tenancy compliance
  • Provide a high standard of customer service, handling sensitive and complex cases professionally
  • Resolve housing issues effectively while ensuring compliance with relevant legislation and local authority policies
  • Work collaboratively with internal teams and external partner agencies
  • Maintain accurate case records and produce written correspondence as required
  • Fulltime
Read More
Arrow Right

Anti-Social Behaviour Officer

Are you passionate about making communities safer and tackling anti-social behav...
Location
Location
United Kingdom , Bedford
Salary
Salary:
14.00 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year’s experience in statement taking, community engagement, or customer service
  • Strong written and verbal communication skills
  • Calm, professional, and resilient under pressure
  • Excellent organisational and time-management abilities
  • Problem-solving mindset with an investigative approach
  • Ability to prioritise workload and meet deadlines
Job Responsibility
Job Responsibility
  • Investigate and respond to complaints of anti-social behaviour within agreed timescales
  • Gather and compile evidence to a standard suitable for legal proceedings
  • Develop and lead partnership-based action plans to resolve complex ASB issues
  • Patrol the streets to identify and address ASB hotspots
  • Engage with individuals in the community, including vulnerable and street populations
  • Attend meetings and work closely with community groups and partners
  • Create high-quality reports and maintain accurate records
  • Use a mix of prevention, early intervention, education, and enforcement methods
What we offer
What we offer
  • On-site parking
  • Comprehensive training and support
  • Opportunities to work closely with council partners and make a real difference in your community
  • Fulltime
Read More
Arrow Right

Success Manager, Adoption Specialist

In This Role, You Will: Drive Scalable Engagement: Proactively manage a portfoli...
Location
Location
United States
Salary
Salary:
98100.00 - 155100.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in Customer Success, Account Management, or related SaaS roles, with proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio
  • A customer-centric mindset, with a passion for driving adoption, value realization, and customer satisfaction
  • Demonstrated ability to quickly and effectively build trusted relationships and guide customers to business outcomes through scalable engagement strategies
  • Understanding of common Jira and Confluence end-user use cases and ways of working
  • Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners to facilitate a seamless customer experience
  • Strong organizational and time management skills
  • ability to manage multiple priorities and engagements simultaneously
  • Adaptability and a commitment to continuous learning in a dynamic, fast-paced environment
  • Exceptional verbal and written communication skills
  • Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau
Job Responsibility
Job Responsibility
  • Drive Scalable Engagement: Proactively manage a portfolio of customers through a pooled model, supporting customers at key journey milestones (including onboarding, adoption, and value realization)
  • Proactively Guide Customer Journeys: Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks, thereby facilitating early and sustained product adoption and success with Atlassian solutions
  • Deliver Value at Scale: Deliver value through many engagements including webinars, office hours, and curated outreach
  • Maintain Solution & Industry Expertise: Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements. high-level understanding of industry trends, market dynamics, and competitor activities
  • Mitigate Risk: Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation in collaboration with internal teams as needed
  • Champion Customer Advocacy: Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
  • Maintain Operational Excellence: Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
  • Fulltime
Read More
Arrow Right