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Eap Dedicated Management Consultant

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Spring Health

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Location:
United States

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

38.46 - 48.72 USD / Hour
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Job Description:

Our mission: to eliminate every barrier to mental health. Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond. The EAP Management Consultation is a unique and exciting opportunity within Spring Health high quality consultations regarding workplace concerns to account human resource representatives, management, and employees. This role will report to the Spring Health Clinical Manager.

Job Responsibility:

  • Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 12pm-8pm EST OR 2-10pm EST
  • Coordinate critical incident response requests
  • Deliver virtual critical incident response requests
  • Complete management referral intakes according to established guidelines
  • assure appropriate placement of management referred employees
  • provide guidance regarding EAP protocols to counselors working with employees
  • Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements
  • Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers
  • Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers
  • Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment)
  • Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up
  • Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership
  • Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer
  • Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements

Requirements:

  • LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required)
  • SAP qualified preferred
  • CEAP certification preferred
  • Supervisory experience and/or experience working with management and human resource professionals preferred
  • Crisis management and SUD experience
  • Familiarity with basic terminology and concepts used in employee assistance/human services programs
  • EAP experience
  • Experience delivering and coordinating critical incident response required
  • Experience working with diverse populations (bilingual preferred)
  • Knowledge of healthcare settings and community resources
  • Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks
  • Excellent written and verbal communication skills
  • Able to go above and beyond and to multi-task and context switch

Nice to have:

  • SAP qualified
  • CEAP certification
  • Supervisory experience and/or experience working with management and human resource professionals
  • Experience working with diverse populations (bilingual)
What we offer:
  • Generous medical, dental, vision coverage available day 1 + access to One Medical
  • 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • Flexible paid time off in addition to 12 paid holidays throughout the year
  • $500 per year Wellness Reimbursement
  • Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use
  • 4-4.5 months of fully paid parental leave
  • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
  • Access to Joshin is provided by Spring Health
  • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company
  • Employer sponsored 401(k) match of up to 2% after 90 days of employment
  • Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
  • Calm Fridays: no meetings, no distractions, just time for you to get work done
  • Up to $1,000 Professional Development Reimbursement per calendar year
  • $200 per year donation matching to support your favorite causes

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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