EAP Counselling Manager

• Provide leadership and direction to a team of EAP counsellors and case workers, upholding high clinical and operational standards
• Oversee daily team performance, ensuring strong delivery against productivity targets, quality benchmarks, and service level agreements
• Offer clinical guidance, supervision, and debriefing, with a focus on safeguarding, risk management, and best practice
• Drive ongoing development of the EAP service, supporting innovations in digital and telephone-based therapy provision
• Lead the design and delivery of training programmes, including onboarding, mandatory learning, and professional development
• Act as the first point of contact for client escalations, team queries, and emergency out-of-hours cover
• Build and maintain strong relationships with clients and stakeholders, offering clinical expertise and service insight

• Recognised Diploma in Psychotherapy (required)
• Background in Psychology / Psychotherapy or related field (desirable)
• Proven experience in managing teams, particularly within a clinical or EAP setting
• Strong performance management skills, including conducting 1:1s, reviews, and personal development planning
• Excellent communication, interpersonal, and stakeholder engagement skills
• Able to support others effectively in a fast-paced environment

Background in Psychology / Psychotherapy or related field

• 25 days annual leave + 8 bank holidays, with option to buy/sell up to 5 extra days
• Auto-enrolment pension scheme
• Life assurance (4x salary)
• Health Cash Plan for optical, dental, physio and more
• Flexible working arrangements (hybrid)
• Access to 24/7 EAP Counselling & GP helpline
• Professional registration fees paid
• CPD support & funded training
• Group income protection scheme
• Discounts on food, retail, and leisure via reward platform