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EAP Clinical Counselor

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Work at Home

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Category:
-

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Contract Type:
Not provided

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Salary:

54095.00 - 116760.00 USD / Year
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Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Fully remote position. Work from home anywhere in the U.S.A. Shift: Tuesday, Wednesday, Friday, and Saturday 5:00pm-3:30am EST

Job Responsibility:

  • Provision of telephone-based assessment, triage, consultation, counseling, and informational services, delivered in a call center environment using a variety of advanced clinical assessments, motivational Interviewing, and solution focused/short-term problem resolution
  • Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency
  • Understands various levels of care (mental health and substance use) to aid in appropriate recommendation of care based on the assessment of need
  • Has an excellent ability to join with and collaborate with a member to understand their needs and be in alignment with the member’s theory of change
  • Provides information to members regarding mental health, substance abuse, community treatment, and related mental health programs to assist members with linkage to resources to aid in the alleviation of stressors
  • Collaborates with professional teams to support a positive clinical outcome and continuity of care for all members
  • Requires use of multitasking skills to type/document while also using other tools to assist with call handling while speaking with members
  • Position protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality
  • Position maintains accurate and complete documentation of required information that meets risk management and regulatory requirements
  • Position maintains current independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting all state licensure requirements

Requirements:

  • 1+ years of crisis intervention skills
  • Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC (Licensed Professional Counselor), LP, LMFT (Licensed Marriage and Family Therapists), LCSW (Licensed Clinical Social Workers), LCPC, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist
  • Master's degree in behavioral health counseling profession

Nice to have:

  • 1+ years of EAP, Behavioral Health, or Social Services experience
  • Experience working with diverse populations
  • Familiarity with brief therapy models and Motivational Interviewing
  • Call Center work experience preferred
  • Ability to establish and maintain rapport quickly to develop an elevated level of customer trust
  • Experience in facilitating patient/client positive behavior change
  • Strong computer and literacy skills
  • 24x7x365 call center coverage needed, holiday coverage may be required
  • Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred
What we offer:
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
February 22, 2026

Expiration:
February 26, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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