Eab Navigate360 Application Manager

• Serve as the primary Application Manager for HCC: manage and coordinate the campus-wide use and continual process improvement of EAB's Navigate360
• provides technical support and expertise as lead Application manager for EAB's Navigate360 users across the college
• ensure the secure and appropriate use of EAB's Navigate360 data
• record and maintain appropriate user access permissions
• keep users informed of changes and new features
• verify and update EAB's Navigate360 data standards, documentation, and google site
• collaborate with campus stakeholders in developing and delivering training throughout the year for the use of EAB's Navigate360 in onboarding, success, and retention of students
• Partner with the information technology enterprise applications team to support technical troubleshooting, testing with existing systems and services, and support for upgrades
• serve as the point person with EAB for the submission and tracking of support tickets
• Provide ongoing end-user support
• answer technical questions, provide department-specific use case guidance and configurations within the platform, and schedule workshops and trainings on features and updates
• Partner with departments to integrate EAB Navigate360 into strategic plans and lead conversations around assessment, implementation, and continuous improvement of EAB Navigate360-supported initiatives
• Coordinates with stakeholders to support the technical assignment of workload and case management across functions related to student onboarding, advising, success, and retention
• Initiate projects, develop plans, timeline of assessment, and coordinate communication among the stakeholders including advisors, faculty, staff, and students
• Gather feedback/input from campus partners to develop a plan of action for system feature implementation
• Maintain knowledge of EAB's Navigate360 platform functions, tools, and reporting capabilities, and use the tools in EAB's Navigate360 to provide reports and data to inform student success strategies
• Participate in various committees to establish policies for the usage of EAB's Navigate360 and to coordinate institutional strategies and processes in support of student success
• actively participate in EAB-led support webinars, bi-weekly support calls, community boards, and idea portal submissions
• Support users in the development of care unit and location-specific communication campaigns and regularly assess intervention strategies with different features to support student success and departmental strategic plans
• Consult with departments and functional units in the development of student support initiatives and opportunities to provide greater coordination of targeted interventions in support of student success across campus
• Support departments in developing their own training processes for the use of EAB Navigate360
• Proactively promote strategies to better serve students and improve student outcomes
• coordinate with enrollment and student support leaders to support the technical implementation of workflows
• assess the effectiveness of strategies
• Coordinate with the offices of Institutional Effectiveness and Strategic Analytics, Information Technology, and Enrollment Management to validate and improve institutional data and reporting in support of retention and student success
• makes data-driven decisions to ensure the College's Strategic Plan goals and benchmarks are met.

• Bachelor's Degree
• Three (3) years coordination/project management of technology programs or other leadership experience
• Experience administering student success software or technology platforms, specifically EAB's Navigate360
• Strong working knowledge of Ellucian Banner or other similar student information systems
• Ability to translate complex technical concepts and functionalities in conversation by providing support to non-technical audiences
• demonstrated ability to listen effectively, identify critical paths quickly, and adjust plans and approach as necessary
• Demonstrated experience in building a climate that elevates equity, diversity and inclusion
• Experience in managing multiple projects under tight deadlines and with changing demands.

• Master's Degree in Higher Education Administration, Business Administration, Psychology, Organizational Management, or other related disciplines
• Demonstrated experience in implementing and evaluating the use of student success management platforms and/or educational technology platforms
• Experience working in a community college or a similar institution of higher education, community organization, or large institution
• Ability to function effectively as part of a distributed team, working effectively as an individual contributor, team member, and as a manager of a complex project and project resources.

comprehensive State benefits package