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Our client is seeking an E-Trading Underwriter to manage and develop a growing book of new business while maintaining strong broker relationships. The role focuses on service delivery, trading performance and continuous improvement of their e-trade offering on the Acturis system. You will work collaboratively with underwriting, IT and distribution teams to enhance products, processes and broker experience while ensuring strong underwriting discipline and excellent customer outcomes.
Job Responsibility:
Underwrite and review quotations across products within agreed underwriting appetite and SLA requirements
Develop and maintain strong broker relationships to support continued growth of the e-trade portfolio
Work closely with Business Development Managers to maximise trading opportunities
Support development and improvement of e-trade products and system functionality
Act as a referral point for junior or lower-authority underwriters
Ensure underwriting decisions align with internal guidelines and regulatory requirements
Maintain strong service standards to support broker satisfaction and retention
Contribute ideas and initiatives to improve internal workflows and overall trading performance
Ensure fair customer outcomes in line with Treating Customers Fairly (TCF) principles
Carry out any additional duties required by the business
Review incoming e-trade submissions and quotations within service level agreements
Liaise with brokers to resolve underwriting queries and provide technical guidance
Work closely with internal underwriting, technical and IT teams to enhance products and processes
Maintain accurate records and documentation across relevant systems
Provide referral support to colleagues where required
Deliver high levels of service via phone and email communication with brokers
Ensure underwriting activity remains compliant with internal guidelines and regulatory standards
Requirements:
Minimum 2 years underwriting experience within commercial insurance (Property and/or Casualty preferred)
Strong communication skills and ability to build relationships with brokers and colleagues
Organised with the ability to manage workloads and work to SLAs
Ability to work under pressure and prioritise effectively
Analytical mindset with strong problem-solving capability
Positive, reliable and proactive attitude
Team player with the ability to collaborate across departments
Strong underwriting and trading mindset
Knowledge of e-trade platforms and broker distribution
Excellent communication and relationship management skills
Ability to follow underwriting guidelines and escalate appropriately
Strong organisational and time management skills
Professional and confident telephone manner
Ability to contribute to process improvement and system development
Good working knowledge of Microsoft Office and underwriting systems
Desired: Cert CII or working towards ACII
Minimum 2 years underwriting experience in commercial insurance
Commitment to professional development within the insurance market