E-commerce Web Operator

• Operate the live OnStar ecommerce storefront on a daily basis, ensuring product pages, promotions, pricing, merchandising content, and landing pages are current and accurate
• Create, upload, and manage ecommerce content such as promotional PDPs, seasonal landing pages, plan messaging, and offer visibility across the store
• Configure and support discount code execution for membership campaigns, segmented promotions, model-based offers, and retention offers tied to cancellation or save flows
• Monitor site performance and business KPIs include visits, orders, conversion, traffic sources, and onsite effectiveness using ecommerce and analytics dashboards
• Work with analytics and marketing teams to review traffic quality, customer behavior, campaign results, and opportunities to improve conversion and reduce friction in the purchase journey
• Coordinate with web, mobile, brand, and CRM teams to ensure links into the store route correctly from OnStar.com.mx, GM brand sites, and app experiences, and that tracking is in place for those journeys
• Support launch readiness and post-launch operations by helping validate account flows, localization, pricing, eligibility, and storefront behavior for the Mexico market
• Identify and escalate issues affecting checkout, order flow, messaging, or customer experience, and partner with technical teams on fixes and operational follow-up
• Partner with stakeholders on topline reporting, campaign timing, content updates, and GTM execution tied to the store
• Help document current platform capabilities and constraints so business teams understand what can be executed today and what requires future platform development

• Bachelor's degree in marketing, Ecommerce, Business, Digital Media, Communications, or related field
• 2+ years of experience in ecommerce operations, website operations, digital merchandising, CRM, or digital marketing
• Hands-on experience supporting a live ecommerce store, preferably Shopify or a similar platform
• Experience coordinating promotions, landing pages, product content, and campaign launches
• Experience working with analytics tools and interpreting digital performance data
• Strong written and verbal communication skills
• Ability to work cross-functionally with marketing, product, analytics, content, and technical teams
• Strong Excel and presentation/reporting skills
• Strong attention to detail and ability to manage multiple priorities in a fast-moving environment

This job may be eligible for relocation benefits