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We are looking for an E-Commerce Specialist to play a pivotal role in supporting our growing operations in Avondale, Pennsylvania. In this hands-on position, you will contribute to the efficient management of e-commerce marketplaces, logistics, systems, and customer service, all while driving process improvements and organizational success. This is an excellent opportunity for someone eager to learn, take initiative, and grow within a dynamic environment.
Job Responsibility:
Manage Amazon Seller Central tasks, including product listings, SKU updates, and resolving any account-related issues
Monitor account health and address support cases or tickets promptly
Maintain accurate product data, inventory records, and backend organization to ensure operational efficiency
Coordinate shipping workflows and assist with fulfillment operations to meet customer demands
Process and manage customer returns with accuracy and a high standard of service
Track inventory and organize physical product storage to streamline logistics
Set up new employees with laptops, accounts, and other basic technical requirements
Troubleshoot common technical issues and liaise with external IT resources for resolutions
Deliver timely and attentive customer support to ensure a positive experience
Assist leadership with operational tasks, tracking projects, and identifying opportunities to enhance workflows and processes
Requirements:
Proven experience with e-commerce platforms such as Amazon Marketplace and eBay
Familiarity with content management systems (CMS) for maintaining product data
Strong organizational skills with the ability to manage inventory and logistics
Basic technical troubleshooting abilities and an understanding of IT support processes
Excellent communication skills for providing effective customer service
Ability to work collaboratively with cross-functional teams and leadership
Problem-solving mindset with a proactive approach to identifying and addressing inefficiencies
Nice to have:
Previous experience in logistics, customer service, or e-commerce operations is a plus
What we offer:
medical, vision, dental, and life and disability insurance