E-Commerce Operations Specialist Jobs

Global-e

Location:
United States, New York

Category:
Logistics

Contract Type:
Not provided

Salary:

60000.00 - 65000.00 USD / Year

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Job Description:

This role is primarily to oversee and monitor the movement of parcels from the merchant through the hub and successfully to the carrier. This involves actively visiting and working within a 3PL environment. Visiting merchants to train in the process to their operatives for merchant hub, hybrid and Global-e hub solutions. Liaising with the Tech Team to solve issues and answering CS queries through Zendesk. You will also be expected to work on all carrier exception reporting. You will need to be able to work well in a team but also be confident in working alone and making decisions.

Job Responsibility:

Oversee and monitor the movement of parcels from the merchant through the hub and successfully to the carrier
Actively visit and work within a 3PL environment
Visit merchants to train in the process to their operatives for merchant hub, hybrid and Global-e hub solutions
Liaise with the Tech Team to solve issues
Answer CS queries through Zendesk
Work on all carrier exception reporting

Requirements:

Bachelor’s Degree preferred
0-2 years’ experience
Strong business and financial acumen
Strong analytical skills
Ability to work effectively as part of a team and independently
Ability to effectively solve problems
Creative and able to adapt quickly to change
Strong written and verbal communication skills
Strong organization and time management
Proven abilities to manage multiple accounts at a time
Proven track record of exceeding expectations
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Additional Information:

Job Posted:
December 08, 2025

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E-Commerce Operations Specialist