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An exciting opportunity has arisen at R.A. Dalton for an E-Commerce Operations Coordinator to join our team. In this role, you will be responsible for ensuring the smooth operation of our online sales channels, managing order processing, inventory coordination and delivering exceptional customer service to maintain and grow our e-commerce presence.
Job Responsibility:
Monitor and process online orders, ensuring timely and accurate fulfillment
Coordinate with warehouse and logistics teams to manage stock levels and track shipping shipments
Prepare and issue customer quotations accurately and in a time efficient manner
Generate and process invoices for online orders and ensure proper documentation
Track inventory levels and coordinate with purchasing teams to ensure stock availability
Handle returns, exchanges and customer complaints in a professional and efficient manner
Provide exceptional customer support via email, phone and live chat
Manage customer inquiries, specify products appropriate for applications and provide accurate information about products, pricing and delivery
Resolve customer issues and inquiries promptly, maintaining a high level of customer satisfaction
Gather and analyse customer feedback to identify areas for improvement
Regularly liaise with the marketing team to update website content, including banners, promotions and blog posts
Monitor website performance, identifying and resolving technical issues
Assist in implementing e-commerce strategies to improve user experience and drive sales
Requirements:
Previous experience in e-commerce operations or a similar role
Excellent communication and customer service skills
Strong organisational and multitasking abilities with attention to detail
Ability to work independently and as part of a team in a fast-paced environment
Proficiency in Microsoft Office Suite and familiarity with e-commerce platforms (e.g. Shopify, Wix)
Basic understanding of inventory management and order processing systems
Problem-solving skills and ability to handle customer issues effectively