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We are looking for an E-Commerce Operation Manager, who will be responsible for managing and growing the online store, overseeing product listings, managing orders, handling customer inquiries and providing exceptional customer service.
Job Responsibility:
Define, develop and implement the e-commerce strategy
Actively contribute to the realization of the commercial calendar and define consequent actions through the platform
Conduct analyses on key e-commerce metrics (ROI, CLTV, CAC, etc.) and identify resulting opportunities to increase revenue results
Analyze sales and customer data to identify opportunities for growth and optimize performance
Build and maintain key relationships with our affiliates to drive sales growth and increase revenues
Manage, motivate and inspire your E-commerce team to reach the sales, growth and company goals
Work closely with the Tech team and the Logistics, Business Intelligence and Marketing departments
Requirements:
Experience of at least 3 years in similar roles, focused on managing a medium-large size e-commerce
Significant experience in using e-commerce platforms
Excellent knowledge of Excel and or Microsoft Power BI
Familiarity with key e-commerce metrics
Analytical approach and ability to interpret large data sets
Proven ability in leading, developing, motivating and inspiring an e-commerce team
Excellent knowledge of the English language
Nice to have:
Knowledge of the interior design or architecture industry
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