E-commerce Manager

• Oversee the daily operation of the Shopify storefront, ensuring the site remains accurate, stable and fully optimised
• Create and update products, collections and merchandising content to support launches and campaigns
• Implement website updates and new content, ensuring all changes are tested and delivered on schedule
• Maintain strong site presentation and functionality during peak traffic moments and product drops
• Execute CRM campaigns using Klaviyo, including email communications linked to launches and marketing initiatives
• Manage and optimise lifecycle email flows such as welcome, post-purchase and retention journeys
• Support updates and messaging across the brand’s store app
• Assist with the rollout and day-to-day management of a loyalty programme, including reward structures and communications
• Track CRM performance and identify opportunities to improve engagement
• Ensure product and collection pages present merchandise in a clear and compelling way
• Support testing and optimisation initiatives aimed at improving user experience and conversion
• Help maintain a consistent and on-brand journey across ecommerce, email and app channels
• Monitor ecommerce and CRM performance metrics on a daily and weekly basis
• Contribute to reporting on site performance, engagement and customer retention
• Support post-launch and campaign analysis to identify improvements
• Work closely with creative teams to implement visual assets across digital platforms
• Partner with marketing to ensure ecommerce activity aligns with campaigns and key brand moments
• Coordinate with operations and customer service teams to ensure a seamless customer experience

• 2–4 years’ experience in ecommerce, CRM or digital merchandising
• Practical experience managing a Shopify store
• Familiarity with Klaviyo or a similar email marketing platform
• Highly organised with strong attention to detail
• Comfortable working in a fast-paced, high-growth environment
• Proactive and motivated to continue developing within ecommerce

Exposure to loyalty programmes or app-based customer experiences is beneficial

• 20 days annual leave plus additional time off over Christmas and New Year
• Additional paid day off for your birthday
• Weekly flexible “work from anywhere” day
• Time off in lieu for occasional weekend work related to major launches or events
• MacBook and required equipment provided
• Budget allocated for training and professional development