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We are looking for a skilled E-Commerce Manager to join our expanding E-Commerce Team. In this role, you’ll take ownership of trading performance across our ecommerce platform, using insight and analytics to inform strategy and shape decision-making. From managing homepage content to analysing customer journeys, you’ll work cross-functionally with teams in marketing, brand, creative, merchandising, tech, and insights to ensure our digital presence not only performs but inspires.
Job Responsibility:
Drive Ecommerce Performance & Insights: Monitor trading performance including traffic behavior and conversion triggers
use web analytics tools and collaborate with the Insight Team to evaluate website and promotional performance
Feed insights into trade meetings, make data-led recommendations, and support strategic decision-making
Campaign, Content & Brand Alignment: Work closely with Brand, Marketing, and Creative teams to plan and execute the trading and content calendar
Ensure all campaigns and ecommerce assets (homepage banners, campaign content, product descriptions) are on-brand, territory-appropriate, SEO-optimised, and delivered on time
Site Experience & Customer Journey Optimisation: Ensure a seamless and user-friendly shopping experience by optimising site layout, navigation, PLPs, PDPs, and the checkout journey
Identify and resolve customer pain points while collaborating with tech teams to implement system improvements that streamline internal processes
Merchandising, Pricing & Product Management: Partner with the Merchandising Team to ensure accurate and competitive pricing and discount positioning
Oversee full product launch execution, from planning to publishing, and conduct site audits to ensure stock is accurately displayed online with correct imagery and information
Market & Competitor Analysis: Regularly produce competitor analysis across online and retail channels to inform strategy and maintain a strong market position
Requirements:
Proven experience in a similar role ideally within the fashion industry
Strong knowledge of Shopify and ecommerce platform
Demonstrable experience of managing an ecommerce team
Skilled in user behaviour analysis, conversion optimisation, and campaign planning
Strategic and analytic mind that balances with a creative and innovative approach
Proven record of delivering conversion, sales and profit growth
What we offer:
Bi-annual bonus scheme
25 days' annual leave (plus bank holidays)
Extra day off for your birthday
Flexible working hours around core hours of 10-4
Cycle to work scheme
Enhanced pension contribution
Enhanced maternity and sickness policy
40% staff discount on Club L and Lavish Alice products
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