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E-commerce Manager, based Waltham Abbey (Hybrid role). Lead our online growth and step up with us! Jollyes Pets is one of the UK’s best-loved pet-specialist retailers, and we’re on an exciting journey of growth — opening new stores across the country and investing heavily in digital. As we expand, our online business is set to play a bigger role than ever, and we’re looking for an ambitious E-commerce Manager to lead the charge, turning Jollyes’ purpose of caring for pets and their owners into a seamless, profitable online shopping experience — making it easy for customers to find, buy and receive the products their pets need.
Job Responsibility
Own the online P&L — revenue, margin and cost-to-serve — and the online trading calendar
Drive trading, merchandising, conversion and the customer experience across the site
Lead performance marketing and new customer acquisition
Open up profitable new channels — Amazon, TikTok Shop and marketplaces
Shape the site roadmap and ongoing platform development
Lead a small team and manage agency and supplier partners
Requirements
Proven track record of building and scaling an online business, with real commercial and P&L ownership
Sharp trading and merchandising instincts, and a data-led approach to decisions
Performance marketing and customer acquisition fluency
Multi-channel growth experience across marketplaces and social commerce
The drive and adaptability to thrive in a lean, hands-on business — and the ambition to step up
Retail or pet / FMCG experience is an advantage
Share our values of being: Wise, Focused, Genuine, Eager, Together
Nice to have
Retail or pet / FMCG experience is an advantage
What we offer
Company bonus scheme
iTrent financial wellbeing package (Stream)
Retail Trust membership
Colleague 'Treats' discounts
Colleague 'We Care' wellbeing & medical support services
30% off Jollyes branded products and 20% off other brands
Additional paid leave for wedding, new pet, and birthday
Enhanced maternity / paternity leave
Discounted David Lloyd Clubs membership
Further benefits on completion of probation (Critical illness, life assurance, PMI, enhanced pension)