E-commerce Manager, IKEA

IKEA

Location:
Australia, Tempe

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a strategic leader to take business ownership of digital customer meeting points (web, app, social commerce, and third-party platforms, if applicable) within an omnichannel environment. You will ensure these digital platforms contribute to a seamless customer experience, online sales performing to goal, aligning with broader business goals to drive engagement, growth, and performance.

Job Responsibility:

Take business ownership of digital customer meeting points (CMP), web, app, social commerce, (and if applicable third-party platforms) within an omni channel environment
Own the overall performance of digital channels by setting KPIs, objectives, and key results to drive growth, engagement, and online performance (including conversion)
Execute and deliver the country roadmap according to local needs to develop and improve existing and new Digital CMPs and keeping close dialogue and feeding country needs to global organisation
Take end-to-end responsibility for merchandising across digital platforms by collaborating with commercial calendar and core area teams to support launches, campaigns, and the Growth Plan, optimising conversion and customer engagement across all digital CMPs
Lead, coach, and develop the digital CMP team, fostering a motivating environment focused on long-term skill-building, inclusive succession planning, and health and wellbeing

Requirements:

Minimum 8 years of leading business in an omnichannel environment and created profitable and sustainable growth in all customer touchpoints
Minimum 4 years of proven experience of developing high performing teams
both of a direct team but also leading agenda indirectly throughout the organization
Experience from strategic Business Planning
Ability to communicate with conviction and a strong POV, creating strong relationships

What we offer:

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Free Co-worker parking
Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
April 24, 2025

Expiration:
May 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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E-commerce Manager

IKEA

Location:Australia, Tempe

Category:IT - Software Development

Contract Type:Employment contract