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The E-Commerce Manager grows the e-commerce business by improving the customer experience & ensuring operational excellence. This individual conducts data analysis to generate data-driven market insights and manages relationships with business partners.
Job Responsibility:
Conduct competitive analysis tracking for E-Commerce
Bring out a strategic promotional and campaign calendar
Create localized campaign and actively involve in 360 digital marketing activation
Faultless campaign setup and live campaigns on time
Lead ecommerce campaign execution and drive sales conversion
Provide E-Commerce operational support such as product listing, maintenance of reports, creation of purchase order in SAP, cut-off schedule maintenance etc
Manage and liaise with E-marketplaces account manager such as Lazada, Shopee, etc
Lead monthly sales reporting and financial reconciliation
Work closely with supply chain and logistic partners to ensure stock forecast, fulfilment and delivery on a monthly basis
Deliver online sales target and initiate appropriate action plan to achieve the target
Support the integration and deployment of new technologies and tools (LINE for ex.)
Proactively and reactively manage stakeholder expectations to a very high standard
Build relationship with internal stakeholders, external JBP partners and vendors
Escalate issues to ECommerce Team Lead in a timely manner and work with all resources available to resolve
Requirements:
At least 5 years’ experience in E-commerce project/key account management, preferably in a multi-brand and matrixed environment
Skilled in the use of MS Office tools including Excel and PowerPoint
Meticulous and organized
Ability to work on multiple tasks, in a fast-paced environment
Passionate & result oriented with a strong sense of ownership
Excellent project management and communication skills, especially working with multiple stakeholders
Strong interest in beauty industry, natural curious, who likes to be hands-on to learn and develop
Persuasive, resilient and flexible, able to easily adapt to new challenges
Nice to have:
Skilled in SAP will be a plus
Experience in using Google AdWords, Facebook Ads Manager, Google Analytics, or any digital/ E-Commerce tools is a plus
What we offer:
Omni-Working: Hybrid flexible working model enabling employees to balance remote and office-based work
Product Allowance: Employees can order from a selection of Coty Products each year
Free goods: Employees would be able to enjoy occasional free products due to Company’s initiative
Gender-Neutral Paid Parental Leave: All Employees, regardless of gender, will have access to the same number of fully paid weeks of offered parental leave
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