E-commerce Manager Job at Chemist Warehouse

E-commerce Manager

Chemist Warehouse

Location:
Ireland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Be part of building Ireland’s newest and most exciting retail e-commerce launch. Chemist Warehouse Ireland will launch its first e-commerce platform in 2026 — a major strategic step that will accelerate our growth, expand our reach nationwide, and strengthen our position as Ireland’s number one pharmacy retailer. This is a unique opportunity to shape a brand-new revenue channel, create a best-in-class online customer experience, and play a pivotal role in the next phase of Chemist Warehouse Ireland’s expansion.

Job Responsibility:

Own day-to-day management of the online store
Oversee all content updates including product uploads, pricing, promotions, campaigns, banners, and compliance-related content
Ensure site is fully functional, mobile-optimised, and aligned with brand guidelines
Work with internal IT and external platform partners to resolve technical issues
Maintain high uptime and strong site performance
Plan and execute seasonal campaigns, monthly catalogue offers, flash sales, and product launches
Manage full online product range, ensuring accurate categorisation, descriptions, imagery, and pricing
Partner with warehouse teams to monitor stock levels and prevent out-of-stocks or overselling
Analyse SKU performance and optimise product listings to improve conversion and sales velocity
Ensure online merchandising aligns with in-store promotions and catalogue cycles
Partner with Marketing team to develop and execute digital strategies including paid media, SEO, social commerce, email marketing, and affiliate activity
Track and optimise key performance levers (traffic, CVR, AOV, ROAS, basket abandonment)
Build strategies to drive customer acquisition, retention, and repeat purchase
Contribute to development of omnichannel features over time (click & collect, loyalty integrations, etc.)
Manage full online order lifecycle — from order placement to picking, packing, dispatch, and final delivery
Work closely with warehouse leaders, online fulfilment teams, and courier partners to ensure fast, accurate, pharmacy-compliant delivery
Implement processes to minimise failed deliveries, returns, chargebacks, and operational inefficiencies
Develop SLAs and track fulfilment KPIs to ensure consistently excellent experience
Oversee resolution of all online customer queries relating to orders, payments, delivery, returns, and product information
Continuously review UX and checkout journey to remove friction and improve conversion
Develop clear policies (returns, refunds, exchanges, delivery tiers, etc.) that balance customer experience with operational feasibility
Own customer satisfaction scores, reviews, and online reputation management
Track performance daily/weekly across revenue, funnels, customer behaviour, campaign results, and operational KPIs
Conduct competitor benchmarking and keep updated on e-commerce, retail, and pharmacy sector trends
Present insights and recommendations regularly to leadership
Use data to drive decision-making, prioritisation, and continuous improvement
Lead and develop a small but growing e-commerce team, setting clear expectations and providing regular coaching and feedback
Plan and allocate work effectively across content, fulfilment, and customer service to ensure smooth daily operations
Recruit, onboard, and train new team members as e-commerce function scales
Build strong cross-functional relationships with Marketing, Warehouse, IT, and Store Operations
Foster a collaborative, high-performance culture
Role-model Chemist Warehouse standards and hold team accountable for delivery, professionalism, and customer-first behaviours

Requirements:

Experience in e-commerce management
Hands-on approach
Ability to lead end-to-end online operations
Experience building, launching, optimising, and growing a digital business
Ability to work closely with international colleagues
Experience in website and digital operations management
Experience with content updates, product uploads, pricing, promotions, and compliance
Knowledge of mobile optimisation and brand guidelines
Ability to work with IT and external platform partners to resolve technical issues
Experience planning and executing seasonal campaigns, flash sales, and product launches
Experience in merchandising and stock management
Experience managing online product range, categorisation, descriptions, imagery, and pricing
Ability to partner with warehouse teams to monitor stock levels
Experience analysing SKU performance and optimising product listings
Experience in digital marketing and growth strategies
Knowledge of paid media, SEO, social commerce, email marketing, and affiliate activity
Ability to track and optimise key performance levers (traffic, CVR, AOV, ROAS, basket abandonment)
Experience building customer acquisition, retention, and repeat purchase strategies
Experience in order fulfilment and logistics management
Knowledge of order lifecycle from placement to delivery
Ability to work with warehouse leaders, fulfilment teams, and courier partners
Experience implementing processes to minimise failed deliveries, returns, chargebacks, and inefficiencies
Experience in customer experience and service
Ability to oversee resolution of online customer queries
Experience reviewing UX and checkout journeys
Experience developing policies for returns, refunds, exchanges, and delivery
Experience in reporting, insights, and optimisation
Ability to track performance across revenue, funnels, customer behaviour, and KPIs
Experience conducting competitor benchmarking and staying updated on trends
Experience presenting insights to leadership
Experience in people management
Ability to lead and develop a team
Experience setting expectations, providing coaching and feedback
Experience planning and allocating work
Experience recruiting, onboarding, and training team members
Ability to build cross-functional relationships
Experience role-modelling standards and holding teams accountable

Additional Information:

Job Posted:
December 31, 2025

Employment Type:

Fulltime

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