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Jollyes Pets is one of the UK’s best-loved pet-specialist retailers, and we’re on an exciting journey of growth — opening new stores across the country and investing heavily in digital. As we expand, our online business is set to play a bigger role than ever, and we’re looking for an ambitious E-commerce Manager to lead the charge, turning Jollyes’ purpose of caring for pets and their owners into a seamless, profitable online shopping experience — making it easy for customers to find, buy and receive the products their pets need.
Job Responsibility
Own the online P&L — revenue, margin and cost-to-serve — and the online trading calendar
Drive trading, merchandising, conversion and the customer experience across the site
Lead performance marketing and new customer acquisition
Open up profitable new channels — Amazon, TikTok Shop and marketplaces
Shape the site roadmap and ongoing platform development
Lead a small team and manage agency and supplier partners
Requirements
A proven track record of building and scaling an online business, with real commercial and P&L ownership
Sharp trading and merchandising instincts, and a data-led approach to decisions
Performance marketing and customer acquisition fluency
Multi-channel growth experience across marketplaces and social commerce
The drive and adaptability to thrive in a lean, hands-on business — and the ambition to step up
Retail or pet / FMCG experience is an advantage
Share our values of being: Wise, Focused, Genuine, Eager, Together
Nice to have
Retail or pet / FMCG experience is an advantage
What we offer
Salary rewarding experience: c £60 - 65k p.a., negotiable based on experience as the role has room to grow further, outlining our intention for the role to develop as we scale
Company bonus scheme based on achieving objectives
iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits
Retail Trust membership – counselling, wellbeing and financial support for the retail industry
Colleague ‘Treats’ – numerous discounts on hundreds of high street retailers and online service providers from groceries to fashion, holidays and cinema trips
Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand)
30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our pet clinics too
Additional paid leave for your wedding, new pet coming home and your birthday off!
Enhanced maternity / paternity leave
Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and so much more
Further benefits on completion of probationary period (Critical illness, life assurance, PMI, enhanced pension)