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At Hunkemöller, we are building a digital experience where every woman can discover her perfect fit, choose with confidence, and return because she feels understood. As we transform into a customer- and product-led organization, the Head of Product & Experience plays a key role in shaping our digital platform. You will build and lead the Product & Experience team, combining Product Managers and UX Designers, working closely with Webshop team and Business Technology (IT). Together, you ensure the e-commerce platform delivers seamless, customer-centric experiences that drive conversion, revenue, and loyalty.
Job Responsibility:
Define and own the digital product vision and priorities with your team
Translate insights, goals, and operational needs into high-impact initiatives with Product Managers
Lead product and experience discovery, research, and validation with your team
Connect customer problems to measurable business outcomes
Drive optimization through experimentation, CRO, and A/B testing
Embed customer-centric, product-led ways of working across E-commerce
Partner with Business Technology, Webshop team, Marketing, and Merchandising to ensure coherent end-to-end journeys
Set standards for UX quality, design systems, and brand-aligned experiences
Build, mentor, and grow the team, fostering a collaborative, high-performing culture
Influence senior stakeholders (incl. Board) on strategy and roadmap
Requirements:
10+ years in digital product leadership within large international e-commerce or consumer-facing platforms (min. of 100 m EUR of demand sales)
Proven ability to define strategy and priorities from customer insight, data, and business value
Strong experience in product discovery, UX, experimentation, CRO, and analytics
Demonstrated ability to lead, mentor, and grow Product Managers and UX Designers
Experience in building teams and establishing ways of working
Track record of influencing senior leadership and the Board
Strong collaboration skills across UX, Engineering, Product Owners, and stakeholders
Excellent communication and influencing skills to align business, tech, and design around product vision
Passion for creating customer-centric digital experiences that deliver measurable impact