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E-commerce Head of Product & Experience

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Hunkemöller

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Location:
Netherlands , Hilversum

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Hunkemöller, we are building a digital experience where every woman can discover her perfect fit, choose with confidence, and return because she feels understood. As we transform into a customer- and product-led organization, the Head of Product & Experience plays a key role in shaping our digital platform. You will build and lead the Product & Experience team, combining Product Managers and UX Designers, working closely with Webshop team and Business Technology (IT). Together, you ensure the e-commerce platform delivers seamless, customer-centric experiences that drive conversion, revenue, and loyalty.

Job Responsibility:

  • Define and own the digital product vision and priorities with your team
  • Translate insights, goals, and operational needs into high-impact initiatives with Product Managers
  • Lead product and experience discovery, research, and validation with your team
  • Connect customer problems to measurable business outcomes
  • Drive optimization through experimentation, CRO, and A/B testing
  • Embed customer-centric, product-led ways of working across E-commerce
  • Partner with Business Technology, Webshop team, Marketing, and Merchandising to ensure coherent end-to-end journeys
  • Set standards for UX quality, design systems, and brand-aligned experiences
  • Build, mentor, and grow the team, fostering a collaborative, high-performing culture
  • Influence senior stakeholders (incl. Board) on strategy and roadmap

Requirements:

  • 10+ years in digital product leadership within large international e-commerce or consumer-facing platforms (min. of 100 m EUR of demand sales)
  • Proven ability to define strategy and priorities from customer insight, data, and business value
  • Strong experience in product discovery, UX, experimentation, CRO, and analytics
  • Demonstrated ability to lead, mentor, and grow Product Managers and UX Designers
  • Experience in building teams and establishing ways of working
  • Track record of influencing senior leadership and the Board
  • Strong collaboration skills across UX, Engineering, Product Owners, and stakeholders
  • Excellent communication and influencing skills to align business, tech, and design around product vision
  • Passion for creating customer-centric digital experiences that deliver measurable impact

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
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