This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We’re looking for an organised, customer‑focused E‑Commerce Executive to support the day‑to‑day operation of the Huws Gray Group’s digital platforms. In this role, you’ll manage customer enquiries across our digital channels, ensuring exceptional service via email and phone. You’ll also support the execution of trading and merchandising activity across the website, working closely with the Trading Assistant and wider E‑Commerce team to ensure our online experience is accurate, up to date and seamless.
Job Responsibility:
Respond to customer enquiries about online orders, products and account queries via email and phone
Monitor customer feedback and suggest improvements
Support daily trading activity by updating homepage content, banners, categories and product listings
Conduct regular website checks to identify and fix errors
Maintain accurate product information within the Akeneo PIM
Monitor online orders and assist with fulfilment, stock or delivery issues
Work closely with Digital Marketing, Customer Services, Branch teams and IT
Support the wider E‑Commerce team with ad hoc tasks and project work
Requirements:
Organised
Customer-focused
Good working attitude
Flexible
Able to work as part of a team
What we offer:
Guaranteed weekly hours
Competitive rates of pay
24 days annual leave in addition to recognised public and bank holidays
Company attendance and performance bonuses
Company pension scheme
Career progression and personal development opportunities
Staff discounts on items purchased from any of our branches nationwide