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E-commerce Customer Service Agent

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Group 1 Automotive

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Location:
United States , Oklahoma City

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

15.00 - 17.00 USD / Hour
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Job Description:

Bob Howard Parts Distribution Center is part of the fast growing Group 1 Automotive, a leader in automotive retail. Established in 2012, we are a solid and growing Multi Channel E-Commerce Automotive OEM business in search of an exceptional E-Commerce Customer Service Representative. E-Commerce Customer Service Representative will oversee all aspects of customer service, order processing and fulfillment, as well as work alongside the fulfillment team to achieve maximum productivity. This is a hands on position which may vary in work environment (95% of the work setting is in an air conditioned office). We are a technology based company therefore if you do not thrive with new and changing technology this position is not for you.

Job Responsibility:

  • Processing all internet orders from our many customers platforms
  • Responding to customer emails in a timely and professional manner
  • Answering all incoming phone calls, processing phone orders and providing customer service resolution
  • Performs quality control checks on all orders fulfilled
  • Handle returns
  • Fraud detection and prevention
  • Taking on related projects assigned by Management and following through accordingly

Requirements:

  • Excellent written and verbal communication
  • Exceptional organizational skills
  • Proficiency in Microsoft Office with ability to learn new systems and programs quickly
  • Must pass pre-employment testing to include: background checks, MVR, and drug testing
What we offer:
  • Monday – Friday, 8:00 am - 5:00 pm, No weekends
  • Air-Conditioned environment
  • Exciting and casual work environment
  • Team environment
  • Great benefits
  • Ongoing training and support

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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