E-commerce Customer Service Agent Job at Group 1 Automotive (Oklahoma City)

Customer Service Analyst

As one of the nation’s premier minority-owned companies, we are a high performan...

Location

United States , Philadelphia

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

High school diploma with previous supervisory experience (minimum 5 years -experience)
Ability to work in fast paced environment
Strong oral and written communication skills
Good analytical abilities
Good solid references required

Job Responsibility

Point Customer Service agent with specific training and contacts to support Transit Benefit program
Be responsible for set-up, processing and auditing required to perform and modify Autoloads to employee Smart Media
Provide e-commerce and telephone customer care support to Employers
Manage the Autoload process for all scheduled benefit Autoloads so that participating employees automatically receive new value or pass loads at the agreed-upon frequency
Resolve Employer Autoload discrepancies
Reconcile and audit all employer managed account activity
Manage the monthly reconciliation of scheduled Autoloads with the Employer Funds Transfer process
Other duties as assigned

Fulltime

Customer Success Manager, AI-First

As the AI First Customer Success Manager at Puffy, you will architect a scalable...

Location

United States , North Hollywood, LA

Salary:

110000.00 USD / Year

Puffy

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer success or operations management role, with a proven track record in a high-performance e-commerce environment
A deep, systems-thinking mindset
you are obsessed with process mapping, workflow optimization, and building scalable, automated solutions
Demonstrated ability to lead and develop a team, with specific experience in training agents on new technologies and processes
Highly analytical and data-fluent
you are comfortable building dashboards, interpreting complex data sets, and using your findings to drive strategic decisions
Expert-level knowledge of Zendesk administration (macros, triggers, workflows), hands-on experience training and tuning a chatbot (like Alhena AI), and proficiency with data visualization tools (e.g., Looker, Tableau)

Job Responsibility

Own and manage the entire Customer Service tech stack (Zendesk, Alhena AI, etc.), ensuring maximum uptime, efficiency, and ROI
Continuously research, pilot, and integrate new AI technologies (including voice, sentiment analysis, and predictive support tools) to keep Puffy at the forefront of the luxury e-commerce experience
Design, build, and optimize automated workflows to systematically resolve Tier-1 customer inquiries, with a relentless focus on increasing our AI containment rate
Engineer a flawless handoff process between AI and human agents, ensuring escalations are seamless, data-rich, and efficient
Develop and own the master dashboard for all CS operations, tracking key system metrics (AI response time, ticket volume, queue performance) and team KPIs
Establish a data-driven QA framework to monitor the performance of both AI and human interactions, identifying trends and opportunities for systemic improvement
Deliver concise, weekly KPI reports to the Director of CS, translating complex operational data into clear business insights and strategic recommendations
Manage and resolve all high-level customer escalations, using each case as an opportunity to identify and fix root-cause process or system failures
Develop and lead a world-class training program focused on making our support agents "AI-first," enabling them to masterfully use new tools and workflows to drive sales and resolve complex issues
Manage the day-to-day needs of the support team (8-9 agents), including conducting 1:1s, handling performance management, and overseeing career development in partnership with the Director of CS

What we offer

Continuous learning
10% monthly bonus
Premium insurance
Achievement recognition
Free snacks and lunches
Generous annual leave
AI tools and tech stack
18+ nationalities
Social events & activities
Learning and development support (we pay for courses you need to upskill)

Fulltime

New

Customer Support Manager, AI-First

Architect the AI-powered customer experience for a $1B+ e-commerce brand. You'll...

Location

United States

Salary:

110000.00 USD / Year

Puffy

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer support or operations management role, with a proven track record in a high-performance e-commerce environment
A deep, systems-thinking mindset
obsessed with process mapping, AI workflow optimization, and building scalable, automated solutions
Demonstrated ability to lead and develop a team, with specific experience in training agents on new technologies and processes
Highly analytical and data-fluent
comfortable building dashboards, interpreting complex data sets, and using findings to drive strategic decisions
Expert-level knowledge of Zendesk administration (macros, triggers, workflows)
Hands-on experience using/working with AI/LLM
Hands-on experience training and tuning a chatbot (like Alhena AI)
Proficiency with data visualization tools (e.g., Looker, Tableau)

Job Responsibility

Own and manage the entire Customer Service tech stack (Zendesk, Alhena AI, etc.), ensuring maximum uptime, efficiency, and ROI
Continuously research, pilot, and integrate new AI technologies (including voice, sentiment analysis, and predictive support tools)
Design, build, and optimize automated workflows to systematically resolve Tier-1 customer inquiries
Engineer a flawless handoff process between AI and human agents
Develop and own the master dashboard for all CS operations, tracking key system metrics and team KPIs
Establish a data-driven QA framework to monitor the performance of both AI and human interactions
Deliver concise, weekly KPI reports to the Director of CS
Manage and resolve all high-level customer escalations
Develop and lead a world-class training program focused on making our support agents "AI-first"
Manage the day-to-day needs of the support team (8-9 agents), including conducting 1:1s, handling performance management, and overseeing career development

What we offer

10% bonus
Learning Budget up to $5000 annual budget for courses and certifications
Top-tier medical insurance
Team life insurance coverage
Generous annual leave entitlement
Free catered lunch for the entire team on Friday
Kitchen restocked daily with healthy snacks, fresh fruits, and beverages
Regular social activities and events
Monthly Puffy Leader awards
Puffy product discount of up to 50% for employees

Fulltime

Customer Support Agent

Customer Support is critical within the company to ensure we have happy customer...

Location

United Kingdom

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

3+ years of experience in Customer Support
1+ year of experience in Technical Support
Exceptional problem-solving skills
Genuine passion for speaking to and supporting customers
Strong ability to prioritise and manage competing priorities
Excellent written and verbal communication skills - you need to take technical language and concepts and make them accessible to our customers
Ability to think on your feet and context switch when needed
Be thorough, detail-oriented, and self-motivated
Ability to work independently, as well as collaboratively
Commitment to continuous self-improvement and learning

Job Responsibility

Take ownership of the investigation, diagnosis, and resolution of our client's technical and customer service-related questions. We own client communication from initial contact until resolution
Strive to be a product expert in all areas of the product. We pride ourselves on being able to understand each customer’s needs deeply. We believe in empathetic, transparent, and solution-focused support and communication
Advocate for, and be the voice of our clients internally. We engage with and work alongside different teams to provide product feedback and iterate on our processes. We regularly collaborate with different teams within Phorest, including our Marketing, E-commerce, and Mobile teams to ensure every decision made has our customers in mind
We help test new features, bug fixes, and improvements and provide direct feedback to the teams involved
Answer incoming Customer Support queries (approx 17+ per day)
Resolving problems by phone, email support or remote connection
Becoming a Product Expert on Phorest’s software
Issue reporting, logging, and troubleshooting
Escalating issues to internal teams where necessary

What we offer

Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme

Fulltime

Data Scientist - Digital

Our Global Data & Analytics (D&A) team is the hub of harvesting and analyzing da...

Location

United States

Salary:

75000.00 - 85000.00 USD / Year

Abercrombie & Fitch Co.

Expiration Date

Until further notice

Requirements

Bachelor's Degree or related experience
Proficiency in SQL, Python, and R
Familiarity with big data platforms, cloud-based ML/AI services, and MLOps best practices
Experience using foundational text/vision/multimodal models, finetuning foundational models and familiarity with generative AI frameworks (e.g., Hugging Face, Google Vertex AI, Azure AI foundry, LangChain) is highly desirable
Strong communication skills, with the ability to explain complex technical concepts to both technical and business audiences
Highly motivated/self-starter with a sense of ownership, willingness to learn, and desire to succeed
Commitment to continuous learning and professional growth in the rapidly evolving field of digital and Gen AI analytics
Must perform well in high pressure situations, balance competing priorities, and demonstrate the ability to work without direct supervision

Job Responsibility

Design and implement innovative machine learning and Gen AI solution for product and content discovery, personalization and customer engagement
Develop and deploy generative AI solutions (e.g., language and vision models, agentic AI) to enhance and automate digital experiences
Build predictive models (propensity, lifetime value, customer affinity, churn, etc.) and recommender systems tailored for e-commerce
Apply advanced modeling techniques, including classification, generalized linear models, decision trees, time series forecasting, clustering, survival analysis, deep learning, and transformer-based architectures
Integrate new data sources (internal and external) and modalities (clickstream, text, images, audio) into ML and Gen AI pipelines
Identify and capitalize on opportunities to increase conversion rates, reduce costs, and drive revenue through data-driven solutions
Serve as an advanced analytics subject matter expert (SME) for the broader analytics team
Identify cross-channel and cross-platform optimization opportunities for customer, product, market, promotions, and pricing strategies
Champion data-informed decision-making and proactively seek innovative ways to leverage data and analytics
Ensure data integrity and a single source of truth

What we offer

Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace

Fulltime

New

Automotive Technician/Mechanic

Elite Acura is part of the fast growing Group 1 Automotive, a leader in automoti...

Location

United States , Maple Shade

Salary:

16.20 - 52.88 USD / Hour

Group 1 Automotive

Expiration Date

Until further notice

Requirements

Automotive technician or mechanic experience
A Positive & Friendly Attitude
Tools based on your experience
Communication Skills
Basic Computer Skills
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver’s License

What we offer

Market Leading Pay, based on experience, Plus Bonuses
A Great Working Environment with the Latest Equipment
Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan

Fulltime

New

Automotive Technician/Mechanic

BMW of Atlantic City is part of Group 1 Automotive, a leader in automotive retai...

Location

United States , Egg Harbor Township

Salary:

19.46 - 69.23 USD / Hour

Group 1 Automotive

Expiration Date

Until further notice

Requirements

Master or Certified Technicians, but welcome other Experienced Technicians
National Institute of Automotive Service Excellence (ASE) certification(s) or certification(s) in: brakes, electrical/electronic systems or engine performance preferred
A passion for what you do
A Positive & Friendly Attitude
Tools based on your experience
Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
Must have a Valid Driver’s License

What we offer

Market Leading Pay, Plus Bonuses
A Great Working Environment with the Latest Equipment
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Opportunities for Advancement

Fulltime

New

Honda Certified Technician

Boardwalk Honda is part of the fast growing Group 1 Automotive, a leader in auto...

Location

United States , Egg Harbor Township

Salary:

15.14 - 57.69 USD / Hour

Group 1 Automotive

Expiration Date

Until further notice

Requirements

Honda certification
A Positive & Friendly Attitude
Tools based on your experience
Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver’s License

What we offer

$5,000 Sign on Bonus (terms & limits apply)
Market Leading Pay, based on experience, Plus Bonuses
A Great Working Environment with the Latest Equipment
Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
Pinnacle Awards Program
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program

Fulltime

E-commerce Customer Service Agent

Group 1 Automotive

Location:
United States , Oklahoma City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 19, 2026

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