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Babel Profiles · Customer Service

E-Commerce Customer Service Agent with German

Spain, Barcelona · Job Posted May 26, 2026

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Job Description

Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer Service Representative to join their team. In this role, you will be the friendly and knowledgeable first point of contact for customers across Europe. If you excel in delivering outstanding service, possess exceptional communication skills, and are eager to be part of a diverse and supportive team, this could be the perfect next step in your career!

Job Responsibility

Be the First Point of Contact: Engage with customers via phone (80%), email, and chat, providing prompt and effective support
Deliver Outstanding Service: Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the German market
Manage Customer Interactions: Efficiently register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims using our CRM system
Stay Informed: Keep up-to-date with our company’s products to provide accurate and helpful information

Requirements

Native level of German
Full professional level of English

What we offer

Competitive Salary
Hybrid working model
Ability to work remotely from Europe (1 month per year)
Personal and professional growth opportunities
Unlimited access to our online learning platform for continuous development
Transportation allowance (after 6 months)
Private medical insurance (after 6 months)

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Barcelona

E-Commerce Customer Service Agent with German

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