Jobs Remote jobs Sign In

Babel Profiles · Customer Service

E-Commerce Customer Service Agent with German

Spain, Barcelona · Job Posted May 26, 2026

Job Link Share

Job Description

Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer Service Representative to join their team. In this role, you will be the friendly and knowledgeable first point of contact for customers across Europe. If you excel in delivering outstanding service, possess exceptional communication skills, and are eager to be part of a diverse and supportive team, this could be the perfect next step in your career!

Job Responsibility

Be the First Point of Contact: Engage with customers via phone (80%), email, and chat, providing prompt and effective support
Deliver Outstanding Service: Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the German market
Manage Customer Interactions: Efficiently register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims using our CRM system
Stay Informed: Keep up-to-date with our company’s products to provide accurate and helpful information

Requirements

Native level of German
Full professional level of English

What we offer

Competitive Salary
Hybrid working model
Ability to work remotely from Europe (1 month per year)
Personal and professional growth opportunities
Unlimited access to our online learning platform for continuous development
Transportation allowance (after 6 months)
Private medical insurance (after 6 months)

Babel Profiles - All Job Offers

Barcelona

E-Commerce Customer Service Agent with German

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst

Similar Jobs for

E-Commerce Customer Service Agent with German

8 matching positions

German-Speaking Customer Service Agent

We are looking for a driven, German-speaking Customer Support Agent to join our ...

Location

Sweden , Handen

Salary

Expiration Date

Until further notice

Requirements

Previous documented experience in customer service (store, event, sales, etc.)
Service minded
Excellent problem-solving skills
Communicative
Flexible
Demonstration of genuine commitment to the customer
System familiarity and quickness at the keyboard
You are not afraid to take your own initiative
Language skills: professional fluency in German
professional level in English is a major bonus

Job Responsibility

Job Responsibility

Drive customer loyalty by efficiently managing incoming cases via email, phone, and chat
Conduct outbound customer surveys and retention calls by phone
Complete administrative tasks accurately and within set deadlines
Escalate issues and create tickets for technical errors or improvement requests to the Tech and Dynamics teams via SharePoint
Stay fully informed by monitoring all communication channels and responding to updates that might impact our customers our case handling

What we offer

Competitive occupational pension
Insurance plan, including private healthcare
30 days of paid vacation
Parental pay lift
Wellness allowance of 5,000 SEK per year
Lots of social happenings

Fulltime

Customer Experience Agent

The Customer Experience team is responsible for driving the best possible user e...

Location

Ireland , Dublin

Salary

35000.00 - 42500.00 EUR / Year

Expiration Date

Until further notice

Requirements

2+ years of support experience handling email and/or chat services
Weekend availability required
Fluent in English and German, with a deep understanding of the DACH market
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver

Job Responsibility

Job Responsibility

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Customer Experience Agent

The Customer Experience team is responsible for driving the best possible user e...

Location

Ireland , Dublin

Salary

35000.00 - 42500.00 EUR / Year

Expiration Date

Until further notice

Requirements

2+ years of support experience handling email and/or chat services
Weekend availability required
Fluent in English
Secondary language preferred, in particular French, German, or Dutch
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Bachelor's degree preferred
Previous start-up experience is a plus

Job Responsibility

Job Responsibility

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Trust & Risk Agent

The Trust & Risk team is a high-impact team that ensures Whatnot is a safe and t...

Location

Ireland , Dublin

Salary

35000.00 - 42500.00 EUR / Year

Expiration Date

Until further notice

Requirements

4 year degree is a plus
2+ years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilment
Fluent in German and English
Positive Customer first-attitude
Weekend availability required
Proactive problem-solver and process-improver
Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom

Job Responsibility

Job Responsibility

Provide inbound email support for our German users experiencing trust and safety issues
De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety
Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction
Serve as the escalation point for issues requiring nuanced understanding of language and culture
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism
Review key metrics and utilise data to make informed decisions

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Branch Manager

Come and join us as a results driven Branch Manager to deliver sales and exceed ...

Location

United Kingdom , Lymington

Salary

Expiration Date

Until further notice

Requirements

A great positive attitude
Enjoy customer interaction
Management Experience
Safe Practices
Forward Thinking
Tenacity and resilience
A pro-active approach to sales, with a strong desire and ability to win and grow new business
Experience of customer relationship management and developing a true partnership approach
Excellent communication skills
Self confident and self motivated, with the ability to work on own initiative or as part of a wider team

Job Responsibility

Job Responsibility

Effective management of the team and resource
Setting the standard of a sales orientated culture
Delivering against sales and customer demands while maximising profitability
Maximising margin and net profit
Keeping everyone safe
Build and maintain relationships with new and existing trade and retail customers
Ability to interpret and analyse financial and statistical information

What we offer

Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme, we look out for each other
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options
A business striving to create an environment of inclusion so everyone can be their true self

Fulltime

Guest Environment Expert

Our jobs aren’t just about giving guests a clean room and a freshly made bed. In...

Location

United States , Poughkeepsie

Salary

18.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Ensuring a safe work place
following company policies and procedures
maintaining confidentiality
upholding quality standards
ensuring professional uniform, personal appearance, and communications
ability to stand, sit, or walk for an extended time
ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

Job Responsibility

Job Responsibility

Delivering guest requests
stocking carts
cleaning rooms and public spaces
maintaining the appearance and cleanliness of the whole hotel

Parttime

Project Engineer

Our client is seeking a motivated and experienced Project Engineer to join their...

Location

United Kingdom , Dartford

Salary

30000.00 GBP / Year

Expiration Date

Until further notice

Requirements

Proven construction based industry experience, (ideally within Smoke Ventilation/Fire Alarm Systems but not essential)
Computer literate with strong reporting and organisational skills
Excellent interpersonal and communication skills
Ability to multitask and manage cross-disciplinary projects
Strong time management and decision-making abilities
Professional, presentable, and self-motivated
Team-oriented with a commitment to exceeding client and colleague expectations
Full UK Driving License required, ideally with your own transport

Job Responsibility

Job Responsibility

Assist in the development and delivery of Risk and Method Statements
Compile detailed project reports covering quality, progress, and issues
Measuring up for install jobs and conducting Coordinate on-site deliveries to ensure smooth logistics
Support the accounts team with project-related financials and debt collection
Monitor project costs and provide financial updates, including profit/loss analysis
Communicate effectively with subcontractors and ensure alignment with project goals
Manage resources according to the client's program and track project progress
Ensure all documentation and certification is accurate, complete, and submitted on time

What we offer

23 days annual leave plus bank holidays, rising to 25 days annual leave at 2 years service
Company mobile phone
uniform and PPE
Life Insurance
Private Health Care
Pension Scheme

Fulltime

Sales Assistant

Come and join us as a results driven Sales Assistant on a flexible hours basis t...

Location

United Kingdom , Woking

Salary

12.71 - 13.93 GBP / Hour

Expiration Date

September 07, 2026

Requirements

A great positive attitude
Teamwork
Enjoy customer interaction
Flexibility
Ideally you’ll have previous experience of selling or assisting customers with purchases, ideally with knowledge of the products associated with our industry - although enthusiasm and a can-do attitude is just as important
Flexible with working hours
Full, clean driving licence may be required

Job Responsibility

Job Responsibility

Supporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins
Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service
Assisting with the general duties within the branch such as serving customers on the trade counter, telesales and ensuring the housekeeping standards are maintained both on the trade counter and warehousing
You may be required to take on general driving duties when required

What we offer

Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options

Parttime