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E-Commerce Customer Service Agent with German

Spain, Barcelona · Job Posted May 26, 2026
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Job Description

Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer Service Representative to join their team. In this role, you will be the friendly and knowledgeable first point of contact for customers across Europe. If you excel in delivering outstanding service, possess exceptional communication skills, and are eager to be part of a diverse and supportive team, this could be the perfect next step in your career!

Job Responsibility

  • Be the First Point of Contact: Engage with customers via phone (80%), email, and chat, providing prompt and effective support
  • Deliver Outstanding Service: Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the German market
  • Manage Customer Interactions: Efficiently register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims using our CRM system
  • Stay Informed: Keep up-to-date with our company’s products to provide accurate and helpful information

Requirements

  • Native level of German
  • Full professional level of English

What we offer

  • Competitive Salary
  • Hybrid working model
  • Ability to work remotely from Europe (1 month per year)
  • Personal and professional growth opportunities
  • Unlimited access to our online learning platform for continuous development
  • Transportation allowance (after 6 months)
  • Private medical insurance (after 6 months)
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