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Babel Profiles Logo Babel Profiles · Customer Service

E-Commerce Customer Service Agent with Dutch

Spain, Barcelona · Job Posted May 09, 2026
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Job Description

Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer Service Representative to join their team. In this role, you will be the friendly and knowledgeable first point of contact for customers across Europe.

Job Responsibility

  • Be the First Point of Contact: Engage with customers via phone (80%), email, and chat, providing prompt and effective support
  • Deliver Outstanding Service: Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the Dutch market
  • Manage Customer Interactions: Efficiently register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims using our CRM system
  • Stay Informed: Keep up-to-date with our company’s products to provide accurate and helpful information

Requirements

  • Native level of Dutch
  • Full professional level of English
  • Outstanding verbal and written skills
  • Warm, empathetic approach with a genuine passion for helping others
  • Strong orientation towards customer satisfaction, with the ability to prioritize tasks effectively
  • Good listener who excels in teamwork and enjoys working collaboratively
  • Not afraid to ask questions, and bring forward new ideas

What we offer

  • Competitive Salary
  • Hybrid working model
  • Ability to work remotely from Europe (1 month per year)
  • Personal and professional growth opportunities
  • Unlimited access to our online learning platform for continuous development
  • Transportation allowance (after 6 months)
  • Private medical insurance (after 6 months)
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