E-Commerce Coordinator - Animal Health Job at Cencora

Job Description

This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally. To maintain and support all facets of www.mwianimalhealth.com using strong technical acumen and to provide excellent customer service and training for MWI customers and sales staff.

Job Responsibility

Monitoring Orders & Order Notes: Monitor orders that error in the interchange throughout the day and investigate the cause of these errors
Rekeying orders on an as need basis
Identify and troubleshoot issues or problems with Web orders, contacting clinics and /or sales staff of these issues and assist in coming to a quick resolution of these issues
Account Profile Configuration: Process requests from Accounting, Outside and Inside Sales Staff and Clinics to set up Web Access Profiles
Maintain profiles using the Website Admin Site
Send out communication once the Profiles have been setup to the clinic and the Sales Teams
Product Maintenance: Maintain, update and research product information, including descriptions, availability, compliance issues, backorders, allocations, new products and close out items
Work closely with Purchasing and marketing to provide a smooth purchasing experience for online customers
Monitor MSDS and CVP sites contacting the provider with updated manufacturer information, issues and/or problems
This requires detailed research of Products to accurately supply MSDS & Compendium information
Monitor daily changes to products to ensure accurate information for Web display
Update Product and Customer Sets to ensure all accounts are seeing products specific to their location and are compliant with State laws
Promotions programming
Monitor daily emails, direct communiqués from marketing and manufacturers pertaining to manufacturer clinic promotions
Build and maintain Customer and Product Sets based on the requirements of the promotion
General Duties: Customer Service via phone, email, fax
Training: Providing detailed information on how the different features of the Website work
Be able to present this information in a comprehensive and clear manner to ensure both clinic and/or sales staff have a solid confidence level
Field inquiries pertaining to accounting issues, DEA questions, locating products, warehouse issues, telephone orders, OSR & ISR questions, freight and pharmacy and the many other facets of MWI as they pertain to www.mwivet.com
Troubleshooting clinic issues and reaching a solution quickly to the satisfaction of the clinic and sales staff

Requirements

Business or technical degree is strongly preferred
Must be proficient in Microsoft Office, specifically Word and Excel
A minimum of two years of relevant experience in one of the following: Enterprise E-Commerce System customer service, maintenance, and support
Business System analysis and support
Display knowledge and proficiency in detailing products…www.mwianimalhealth.com being the top product
A strong work ethic, committed to doing the job well and in a time efficient manner
Speaks effectively in individual or group situations (i.e., meetings, presentations, interviews)
able to organize and present information to others
delivers positive high impact presentations
Utilize skills effectively to detail www.mwianimalhealth.com to all users
Customer oriented and responsive to customer needs and priorities
establishes effective work relationships with customers and gains their respect and loyalty
identifies and takes appropriate action on customer needs
Demonstrates the ability to respond quickly to changes in the day-to-day operation as it relates to department priorities
A self-starter
develops work objectives and action plans for self
establishes realistic priorities, personal check points and performance indicators
develops effective strategies for reporting progress and ensuring accomplishment of goals

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
training programs
professional development resources
opportunities to participate in mentorship programs, employee resource groups, volunteer activities

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E-Commerce Coordinator - Animal Health

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