E-commerce B2B Customer Service

• Support the full order lifecycle: set up the flow of material needed for sales campaign, collect from all the departments involved all the necessary articles details
• Handle order entry and monitor that all orders are uploaded into the system within given deadlines confirmation, follow-up, and shipment overview
• Monitor deliveries and proactively handle issues related to delays, shortages, or discrepancies
• Support invoicing processes, credit notes, and payment follow-ups in coordination with Finance
• Handle returns, claims, and defective goods in line with company policies
• Ensure accurate customer master data

• 3-4 years of experience in a B2B Customer Service
• a background specifically within Amazon’s fashion division would be considered a strong plus
• Familiarity with ERP systems (AS400 preferred)
• Excellent knowledge of English Language
• Excellent knowledge of Excel
• Able to communicate and co-operate within and across departments
• Good organizational skills, flexibility and team working
• Precise and focused on details
• Strong resilience and adaptability in demanding situations
• Ability to manage multiple priorities
• Customer-oriented mindset with strong problem-solving skills

any other language will be a plus

• Balance between work and personal life: Smart Working (Hybrid work model) and Time flexibility
• An International, fresh and dynamic working environment
• Physical & Mental Health programs, sustainable projects and workshop promoted by Guess Community
• Arts, sports and social events outside the office, thanks to our Guess Fun activities!
• Training & Development platform and paths
• Discount on our products both online and in stores