E-commerce B2B Customer Service Job at Guess Europe Sagl (Bioggio, Ticino)

E-commerce B2B Consultant

Location

Vietnam , Ho Chi Minh City

Salary:

Not provided

Innovative Hub

Expiration Date

Until further notice

Requirements

6 months in Export Consultant Executive
Sales and account management experience, strong communication, diverse expertise, and diverse perspectives
Extensive experience in long-term client engagement, generating leads, and closing sales
Bachelor’s degree in Economics, Business Administration, Foreign Trade, Export or some related fields
Good knowledge about Incoterms, International Payment, B2B, Logistics, E-commerce
Good at English in 4 skills (IELTS 6.0+)

Job Responsibility

Responsible for customers/accounts performance on the E-commerce platform by managing the entire operations from maintenance and optimizing account performance to responding to inquiries and negotiating with international buyers
Need to understand the business and products of given accounts/customers to complete operations for customers on the E-commerce platform
Monitor the condition of the inbound inquiries of customer’s accounts and reply timely to ensure response time is optimal
Coordinate with other teams or communicate directly with customers to build appropriate sales strategies and close orders on e-commerce platforms
Keeps a check on the performance of the operations of both internal KPIs and external KPIs to customers
Support and advise team Sale/ Services and Customers on issues related to import and export processes
Consult and introduce the company’s operational support service packages
Report to various stakeholders of the organization, Service & Operation Manager, Board of Directors

What we offer

Full salary insurance
12 days annual leave + 3 days sick leave
Participate in company trips, YEPs, and attractive program events
Clear promotion path, full benefits
Receive thorough training on products and skills during the working process from experienced managers of Ihub and Alibaba.com Group
Working in a multinational environment, opportunities for personal and career development
Business performance bonuses, incentives, training, rotation, and management upgrading according to company regulations

Fulltime

E-Commerce Manager (B2B)

Join our team and start a new adventure in an international and dynamic environm...

Location

Belgium , Brussels

Salary:

Not provided

Amaris Consulting

Expiration Date

Until further notice

Requirements

Experience in a commercial role: minimum 7-10 years
Experience in e-commerce or B2B is an advantage
Academic background: Master’s degree or equivalent experience
Fluent French and Dutch. English is mandatory
Strategic thinker with a hands-on attitude towards execution and problem-solving
Proven project management and stakeholder management expertise
Strong persuasion, networking, and relationship-building skills
Excellent written and verbal communication skills
Demonstrated customer-centric mindset and commercial acumen
Results-oriented with a focus on meeting and exceeding goals

Job Responsibility

Implement the roadmap for our B2B e-commerce services in collaboration with commerce, digital, marketing, and operations teams
Create and execute strategies to prospect, recruit, and retain new B2B customers, expanding market reach and driving customer satisfaction
Provide clear, actionable briefs to relevant teams and perform regular reporting on the performance and results of B2B e-commerce services
Build strong relationships with internal stakeholders, ensuring consistent communication and alignment across teams to achieve business objectives
Proactively engage in prospecting calls with potential B2B customers to identify their needs and demonstrate how our services can effectively address their challenges
Analyze service performance and identify trends, supporting data-driven decision-making
Lead a team, providing guidance and ensuring operational efficiency

What we offer

An international community, bringing together 110+ different nationalities
An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
A robust training system with our internal Academy and 250+ available modules
A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
Strong commitments to CSR, notably through participation in our WeCare Together program

E-commerce Developer

Location

India , Miracle Heights

Salary:

Not provided

Miracle Software Systems

Expiration Date

Until further notice

Requirements

Orocommerce
MYSQL
REST API
JavaScript
Agile
Scrum
Jest
Mocha

Job Responsibility

Design and develop full-stack ecommerce solutions using OroCommerce or Magento platforms
Build backend services using PHP and Symfony and integrate enterprise systems such as Dynamics 365 F&O (Finance and Operations) and CE (Customer Engagement) through REST APIs
Customize B2B storefront capabilities, including checkout workflows, contract pricing, and corporate account structures
Develop reusable modules and libraries to improve maintainability across e-commerce applications
Design and manage relational databases using MySQL, MariaDB, or PostgreSQL while ensuring performance and data integrity
Implement secure coding practices for payment processing, SSL configuration, and customer data protection
Manage platform installation, configuration, upgrades, and patch management across development and production environments
Build and maintain CI/CD pipelines using Git and containerization tools such as Docker to support structured releases
Optimize application performance and support testing initiatives while documenting workflows, integrations, and deployment procedures

Customer Service Administrator

Customer Service Administrator role in a socially-driven start-up focused on hea...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a customer service role within an e-commerce setting
Familiarity with customer service tools like Zendesk, Shopify, and Google Sheets
A genuine love for helping others and making a positive impact
Strong communication skills, both written and verbal
Ability to handle difficult situations with patience and empathy
Highly organised with a methodical approach to tasks
Comfortable learning new technologies and solving problems independently

Job Responsibility

Serve as the first point of contact for customer inquiries via phone and email (mostly email based)
Address and resolve customer complaints, logging feedback for continuous improvement
Process returns, refunds, and replacements efficiently
Maintain high customer satisfaction while balancing company policies
Channel B2B partnership inquiries to the relevant team members
Identify opportunities to enhance customer experience and reduce avoidable inquiries
Stay flexible and ready to assist in other areas of the business as needed

What we offer

25 days of holiday a year (pro-rata, plus bank holidays)
Flexible working options
Regular working hours: 9:00 AM - 5:30 PM, Monday to Friday
Monthly wellbeing budget to support your health
Relaxed, friendly office

Fulltime

Customer Service Administrator

Customer Service Administrator - Hackney, London. Join our vibrant team at a soc...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a customer service role within an e-commerce setting
Familiarity with customer service tools like Zendesk, Shopify, and Google Sheets
A genuine love for helping others and making a positive impact
Strong communication skills, both written and verbal
Ability to handle difficult situations with patience and empathy
Highly organised with a methodical approach to tasks
Comfortable learning new technologies and solving problems independently

Job Responsibility

Serve as the first point of contact for customer inquiries via phone and email (mostly email based)
Address and resolve customer complaints, logging feedback for continuous improvement
Process returns, refunds, and replacements efficiently
Maintain high customer satisfaction while balancing company policies
Channel B2B partnership inquiries to the relevant team members
Identify opportunities to enhance customer experience and reduce avoidable inquiries
Stay flexible and ready to assist in other areas of the business as needed

What we offer

Competitive salary
25 days of holiday a year (pro-rata, plus bank holidays)
Flexible working options
Regular working hours: 9:00 AM - 5:30 PM, Monday to Friday
Monthly wellbeing budget to support your health
Relaxed, friendly office

Customer Experience Representative (B2B) with French

Our client, a global leader in the plastic distribution industry with operations...

Location

Spain , Barcelona

Salary:

30000.00 EUR / Year

Babel Profiles

Expiration Date

Until further notice

Requirements

High comfort level speaking with customers over the phone in German
Background in customer service or product analysis is preferred
Growth Mindset: An individual with development potential who is eager to grow as the position evolves over the coming months
An active listener who thrives in collaborative environments
Detail-oriented, adaptable, and proactive mindset
Excellent organizational skills with a solution-oriented approach

Job Responsibility

Become a strategic partner for B2B clients in the DACH region
Act as a subject matter expert for the DACH region and provide deeper product analysis for clients
Promote and guide customers through the use of the company's established e-commerce platform
Analyze product trends and customer needs to provide proactive solutions
Handle operational tasks that the external provider cannot resolve
Act as a first-level point of contact for internal departments
Prioritize tasks efficiently while managing competing demands

What we offer

Fixed Salary + 5% company bonus
Flexible Hybrid Model: 50% teleworking scheme (alternating 2–3 days in the office)
Remote Work: 2 weeks per year of remote work from any location
Flexible entry (8:00 - 9:30 am)
Fridays: 8:00 - 15:00 year-round
Flexible compensation

Fulltime

Customer Experience Representative (B2B) with German

Our client, a global leader in the plastic distribution industry with operations...

Location

Spain , Barcelona

Salary:

30000.00 EUR / Year

Babel Profiles

Expiration Date

Until further notice

Requirements

Full Professional level of German
Full Professional level of English
High comfort level speaking with customers over the phone in German
Background in customer service or product analysis is preferred
Growth Mindset: An individual with development potential who is eager to grow as the position evolves over the coming months
An active listener who thrives in collaborative environments
Detail-oriented, adaptable, and proactive mindset
Excellent organizational skills with a solution-oriented approach

Job Responsibility

Become a strategic partner for B2B clients in the DACH region
Act as a subject matter expert for the DACH region and provide deeper product analysis for clients
Promote and guide customers through the use of the company’s established e-commerce platform
Analyze product trends and customer needs to provide proactive solutions
Handle operational tasks that the external provider cannot resolve
Act as a first-level point of contact for internal departments
Prioritize tasks efficiently while managing competing demands

What we offer

Fixed Salary + 5% company bonus
Flexible Hybrid Model: 50% teleworking scheme (alternating 2–3 days in the office)
Remote Work: 2 weeks per year of remote work from any location
Flexible entry (8:00 - 9:30 am)
Fridays: 8:00 - 15:00 year-round
Flexible compensation

Fulltime

Head Of Customer Excellence & Commercial Operations

Our client is an internationally renowned, innovation-driven pioneer in the fiel...

Location

Austria , Arnoldstein

Salary:

5500.00 - 5800.00 EUR / Month ▼

Randstad

Expiration Date

August 01, 2026

Requirements

Education: Ideally a successfully completed Bachelor's degree within customer care, business administration, international business, supply chain, or a related field
Experience: Proven professional and leadership experience in a similar, dynamic management role (e.g., Head of Customer Service, international order processing in an industrial environment)
Industry Know-how: Experience working with complex products (ideally electronics/mechatronics) or within a highly regulated environment (such as medical devices) is a distinct advantage
German & English (Mandatory): Due to close collaboration with local departments and the international corporate structure/export customers, fluent German and excellent English skills (written and spoken) are strictly required
Italian (A great plus, but NOT mandatory): Since a relevant portion of suppliers and operational partners are based in the Italian region, proficiency in Italian is a great asset
IT Skills: Proficiency in Microsoft Office and experience with modern ERP/CRM databases
Personal Characteristics: Customer & Business-Oriented: Highly customer-focused, proactive, and commercial in thought and action
Dynamic & Decisive: Possessing an agile mindset, strong leadership skills, and the ability to guide your team through intensive scaling phases
Comfortable with Ambiguity: Dynamic enough to navigate evolving processes during growth stages and open to managing complex regulatory workflows

Job Responsibility

Leadership & Executive Responsibility: As an active member of the local leadership team, you report directly to the Managing Director and the Site Manager. You take over the operational and strategic management of the entire Customer Care department, including full budget responsibility
Process Optimization & Scaling: Continuously develop and increase the efficiency of Customer Service to ensure first-class customer satisfaction in an international B2B environment (export customers worldwide as well as group companies in Europe and the USA)
End-to-End Order Management: Overseeing the entire order handling process - from order entry and shipment logistics to claims handling (complaint management) and technical support
Future Orientation & Innovation: Proactively driving development and strategic expansion in the fields of telemarketing and e-commerce, as well as identifying potential for after-sales upscaling
KPI Management & Business Planning: Proposing measurable goals, establishing an annual business plan for Customer Service, and continuously monitoring delivery performance vs. targets to identify optimization opportunities
Cross-functional Collaboration: Close, interdisciplinary cooperation with Sales Representatives, the Supply Chain Manager, the R&D Manager, and the Quality Manager at the site

What we offer

Future & Stability: A key management position in a crisis-proof, globally expanding growth market (medical devices)
Scope for Action: The unique opportunity to actively shape the expansion path of an international market leader and implement your own ideas
Development Potential: Being embedded in a global corporate group opens up outstanding, long-term career advancement opportunities
Mobility Highlight: Attractive arrangements and support options for commuters (especially for those traveling a distance of over 100 km)
For this demanding leadership position, an attractive gross remuneration package of approx. € 80,000.- per year (based on full-time employment, 14 salary installments per year) is provided. A corresponding adjustment is absolutely possible for our client, depending on your specific qualifications, seniority, and relevant professional experience

Fulltime

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E-commerce B2B Customer Service

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