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E-commerce B2B Consultant

Vietnam, Ho Chi Minh City · Job Posted January 21, 2026
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Job Responsibility

  • Responsible for customers/accounts performance on the E-commerce platform by managing the entire operations from maintenance and optimizing account performance to responding to inquiries and negotiating with international buyers
  • Need to understand the business and products of given accounts/customers to complete operations for customers on the E-commerce platform
  • Monitor the condition of the inbound inquiries of customer’s accounts and reply timely to ensure response time is optimal
  • Coordinate with other teams or communicate directly with customers to build appropriate sales strategies and close orders on e-commerce platforms
  • Keeps a check on the performance of the operations of both internal KPIs and external KPIs to customers
  • Support and advise team Sale/ Services and Customers on issues related to import and export processes
  • Consult and introduce the company’s operational support service packages
  • Report to various stakeholders of the organization, Service & Operation Manager, Board of Directors

Requirements

  • 6 months in Export Consultant Executive
  • Sales and account management experience, strong communication, diverse expertise, and diverse perspectives
  • Extensive experience in long-term client engagement, generating leads, and closing sales
  • Bachelor’s degree in Economics, Business Administration, Foreign Trade, Export or some related fields
  • Good knowledge about Incoterms, International Payment, B2B, Logistics, E-commerce
  • Good at English in 4 skills (IELTS 6.0+)

What we offer

  • Full salary insurance
  • 12 days annual leave + 3 days sick leave
  • Participate in company trips, YEPs, and attractive program events
  • Clear promotion path, full benefits
  • Receive thorough training on products and skills during the working process from experienced managers of Ihub and Alibaba.com Group
  • Working in a multinational environment, opportunities for personal and career development
  • Business performance bonuses, incentives, training, rotation, and management upgrading according to company regulations

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