E Commerce Assistant Manager Job at 360 Resourcing Solutions (Welwyn Garden City)

E Commerce Assistant Manager

360 Resourcing Solutions

Location:
United Kingdom , Welwyn Garden City

Category:
Sales

Contract Type:
Not provided

Salary:

26750.00 GBP / Year

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Job Description:

We are looking for an enthusiastic and organised E Commerce Assistant Manager to lead our E Commerce Team to help drive the continued growth of our online retail operations. Our E Commerce team are responsible for an Aladdin's cave of unique, antique and collectable items. This is a varied and rewarding role where your work directly supports Isabel Hospice, helping us raise vital funds to provide outstanding palliative care for our community.

Job Responsibility:

Lead and deliver the E Commerce trading strategy across all online platforms
Drive growth, optimise product listings, and ensure quality control
Champion excellence in customer service, ensuring a seamless online customer experience
Manage and motivate the E Commerce, Dispatch and volunteer teams
Identify opportunities for new platforms and improved stock generation
Monitor and review online channels, providing weekly reports
Ensure compliance with Gift Aid Processes and organisational procedures
Work collaboratively with Marketing, Fundraising and Retail teams

Requirements:

Proven success in an E Commerce retail environment, particularly on eBay
Strong analytical and reporting skills
Effective team leadership, communication and people management skills
Problem solver with a pragmatic approach
Ability to set clear, measurable goals and objectives, ensuring the team stays on track
Curious, driven and keen to continuously improve systems and processes
Positive, proactive and hands-on
Team player with a passion for Isabel Hospice’s mission

What we offer:

27 days holiday – plus bank holidays
Pension and life assurance schemes
Employee Assistance Programme for health and wellbeing support
Health Service Discounts
Cycle to Work scheme
Refer a Friend bonus

Additional Information:

Job Posted:
January 06, 2026

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