E-Banking Supporter

• Provide 1st level support by phone and e‑mail to internal and external clients – from simple queries to complex e‑banking issues
• Help ensure that our e‑banking applications and e‑services run in a stable and reliable manner in an international environment (Liechtenstein, Switzerland, Austria, Singapore and Hong Kong)
• Prepare e‑banking access data, coordinate their dispatch and ensure that our clients can access their digital channels securely
• Create and maintain documentation such as reports and statistics and thus make an important contribution to the ongoing optimisation of our services
• Support incident management by recording and prioritising incidents in the e‑banking environment and driving their resolution in close collaboration with internal interfaces
• Actively participate in testing new or enhanced e‑banking functionalities and releases, ensuring a high quality level of our digital services through structured testing

• Completed basic education (apprenticeship or university degree), ideally with a focus on IT, banking or customer service
• Good command of English, both spoken and written
• Strong IT affinity as well as a pronounced service and quality mindset
• Experience in the banking environment (in particular online banking) and/or in support
• Communicative, reliable and resilient personality with initiative and enthusiasm for direct client contact in an international banking environment

Additional foreign languages are an advantage

• Various flexible work models
• Sabbatical
• At least 25 days annual leave, depending on age
• Special paid leave options
• Maternity and paternity leave, options for additional parental leave
• Subsidies for the day care centre "Villa Wirbelwind"
• Additional childcare contribution for paid external care of children up to 12 years old
• Employee health and wellbeing program
• Exercise and sports program
• Weekly fruit day, healthy meal options
• Locker room with showers
• Relaxation rooms
• Discounts on LGT banking products and services
• LGT co-investments
• Discounts on health and property insurance
• Pension plan with individualized options
• Various mobility/e-mobility initiatives
• Recognition of major life events
• Internal courses
• External courses offered by the Liechtenstein Academy
• Support for external training and further education
• Coaching and mentoring programs
• International assignments
• Intrapreneurship program