E-Banking Support, Inetum

Inetum

Location:
Portugal, Lisbon

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a E-Banking Support to join our Inetum Team and be a part of a work culture focused on innovation! You’ll be the key link between sales, operations, and clients — ensuring every implementation is smooth, strategic, and client-focused. We have a strong footprint in the Banking sector with a lot of challenges for you!

Job Responsibility:

Manages end-to-end delivery of Cash Management solutions for your client portfolio, anticipating needs and proposing smart, tailored solutions
Takes full ownership of the project lifecycle, from scoping and setup to post-go-live support
Keeps clients informed and engaged throughout the process, ensuring transparency and trust, while ensuring clients are well-trained and satisfied with the solutions delivered
Follows up on incidents, analyzes feedback, and ensures client concerns are addressed effectively
Adheres to internal controls and reports key updates to your Team Leader
Contributes to the evolution of Cash Management services and shares the expertise across teams

Requirements:

Academic background in Finance, Business Administration or related field
+ 6 years in Costumer Service or Helpdesk/IT Support roles (in Banking Operations is a plus) or other relevant experience
Strong orientation towards the customer, goals, and results
General IT and Cash Management products knowledge
Fluency in English (mandatory)
Proficiency in MS Office, specially Excel
Excellent communication skills

Additional Information:

Job Posted:
July 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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E-Banking Support