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The Dynamics ERP Support Engineer will provide expert-level technical support for Microsoft Dynamics ERP systems, focusing on D365 Finance & Operations and AX.
Job Responsibility:
Provide expert-level technical support for Microsoft Dynamics ERP systems (D365 Finance & Operations, AX) across various modules including Finance, Supply Chain, Manufacturing, and Sales
Troubleshoot and resolve complex ERP-related issues, including performance bottlenecks, integration failures, system errors, and functional discrepancies
Implement and support user-driven customizations, including reports, workflows, and data transformations
Monitor and optimize the performance of the Dynamics ERP system to ensure high availability, minimal downtime, and fast response times
Analyze system logs and performance metrics, and implement improvements to address issues related to system speed and scalability
Work closely with business units, functional consultants, and IT teams to understand system requirements and business processes
Requirements:
Bachelor's degree in Computer Science or Information Technology (preferred)