Dynamics CRM Support Engineer Job at NTT DATA (Hyderabad)

Dynamics CRM Developer

The Dynamics CRM Developer is responsible for designing, developing, and impleme...

Location

Belgium

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Dynamics CRM and its modules
Strong development skills in .NET, C#, JavaScript, and SQL
Experience with Dynamics CRM customization and configuration tools
Knowledge of Agile project management practices
Excellent communication and problem-solving skills
Ability to work in a team and manage multiple projects simultaneously
Degree in Computer Science, Software Engineering, or a related field
Fluency in English and/or French or Dutch
3 to 5 years of professional experience in Dynamics CRM development
Microsoft Dynamics CRM certifications (preferred)

Job Responsibility

Analyze user needs and propose suitable solutions
Design, develop, and customize Dynamics CRM applications
Integrate Dynamics CRM with other systems and applications
Maintain and support existing CRM solutions
Write technical documentation and user guides
Train end-users and internal teams on new features
Participate in testing and validation of developed solutions

What we offer

Make a Difference with a Meaningful Career
Grow and Evolve Professionally
Unlock Relevant Career Opportunities
Achieve Work-Life Balance
Enjoy Generous Annual Leave
Travel in Comfort
Comprehensive Insurance Coverage
Attractive Compensation Package

Fulltime

Senior Microsoft Dynamics CRM Developer

We are seeking a highly skilled Senior Microsoft Dynamics CRM Developer to serve...

Location

United States , Towson, MD

Salary:

Not provided

Assurit

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or a related discipline
7+ years of experience in the IT industry
3+ years of experience serving as a technical expert within an IT organization
3+ years of hands-on experience developing in Microsoft Dynamics CRM
Strong proficiency in Microsoft Dynamics 365 CRM development and customization
Experience with JavaScript, C#, .NET, and web services
Knowledge of Dynamics 365 APIs and SDKs
Strong understanding of Customer Relationship Management (CRM) concepts and solutions
Experience with SQL, database management, and data migration techniques
Strong communication skills and ability to work effectively in a team environment

Job Responsibility

Serve as a subject matter expert (SME) for the design, architecture, and implementation of Microsoft Dynamics CRM solutions
Define logical, technical, and physical architectures for Dynamics CRM platforms
Design, develop, configure, and deploy Microsoft Dynamics CRM solutions to meet enterprise business requirements
Direct day-to-day administration, support, maintenance, monitoring, and customization of the Dynamics CRM environment
Gather and document requirements from non-technical business users and translate them into technical designs and functional specifications
Collaborate with business analysts, project managers, and technical teams to deliver effective CRM solutions
Develop and implement customizations, workflows, plugins, and integrations within Microsoft Dynamics
Integrate Microsoft Dynamics CRM with third-party applications, databases, and external systems
Assist with data migration activities to and from the Microsoft Dynamics CRM platform
Provide ongoing technical support and training to end users and development teams

What we offer

medical and dental coverage
paid time off

Microsoft Dynamics CRM Application Developer

We are seeking a highly skilled Microsoft Dynamics CRM Application Developer to ...

Location

United States , Towson

Salary:

Not provided

Assurit

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or a related discipline
7+ years of experience in the IT industry
3+ years of experience serving as a technical expert within an IT organization
3+ years of hands-on experience developing in Microsoft Dynamics CRM
Strong proficiency in Microsoft Dynamics 365 CRM development and customization
Experience with JavaScript, C#, .NET, and web services
Knowledge of Dynamics 365 APIs and SDKs
Strong understanding of Customer Relationship Management (CRM) concepts and solutions
Experience with SQL, database management, and data migration techniques
Strong communication skills and ability to work effectively in a team environment

Job Responsibility

Serve as a subject matter expert (SME) for the design, architecture, and implementation of Microsoft Dynamics CRM solutions
Define logical, technical, and physical architectures for Dynamics CRM platforms
Design, develop, configure, and deploy Microsoft Dynamics CRM solutions to meet enterprise business requirements
Direct day-to-day administration, support, maintenance, monitoring, and customization of the Dynamics CRM environment
Gather and document requirements from non-technical business users and translate them into technical designs and functional specifications
Collaborate with business analysts, project managers, and technical teams to deliver effective CRM solutions
Develop and implement customizations, workflows, plugins, and integrations within Microsoft Dynamics
Integrate Microsoft Dynamics CRM with third-party applications, databases, and external systems
Assist with data migration activities to and from the Microsoft Dynamics CRM platform
Provide ongoing technical support and training to end users and development teams

What we offer

medical and dental coverage
paid time off

MS Dynamics CRM Support Specialist, Analyst

We are looking for a Microsoft Dynamics Support Engineer to provide advanced fun...

Location

India , Gurgaon

Salary:

Not provided

BlackRock Investments

Expiration Date

March 30, 2026

Requirements

1-3 years of experience in a technical support, application support, or support engineering role
Hands-on experience supporting Microsoft Dynamics 365 and/or the Power Platform in a production environment
Strong knowledge of Dynamics 365 Sales and Customer Service applications
Experience with Power Automate, Power Apps, and configuration/customization in Dynamics
Working knowledge of integrations and enterprise data flows
ability to troubleshoot issues across systems
Excellent written and verbal communication skills, with the ability to support and influence non-technical users at varying levels of seniority
Strong problem-solving mindset, positive attitude, attention to detail, and resilience in a fast-paced support environment
Proven ability to work effectively within cross-functional global teams

Job Responsibility

Act as Level 2 escalation support for Dynamics 365 incidents, service requests, and defects that cannot be resolved by Level 1 support
Provide technical support to end-users and resolve issues related to Dynamics 365
Diagnose and resolve complex functional and technical issues across Dynamics 365 Sales and Customer Service, including system errors and performance bottlenecks
Perform detailed root cause analysis, identify recurring issues, and recommend and implement corrective and preventive actions
Partner with Level 1 support to improve knowledge articles, runbooks, and triage processes
Support and maintain Dynamics configurations including entities, forms, views, dashboards, workflows, and business rules
Implement small enhancements, configuration changes, and fixes in alignment with product standards and governance
Validate changes through testing and support controlled releases to production
Support integrations between Dynamics 365 and enterprise platforms (e.g., SharePoint, Power BI, Azure, Aladdin-related platforms)
Investigate and resolve data quality, synchronization, and migration issues, working closely with the Data & Governance team and the Data Engineering team

What we offer

Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)

Fulltime

Application Development Expert

Location

United States , Towson

Salary:

Not provided

Triwave Solutions

Expiration Date

Until further notice

Requirements

Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline
7 years of experience in IT industry
3 years of experience as a technical expert in an IT organization
3 years of experience developing in Microsoft Dynamics
Proficiency in Microsoft Dynamics 365 CRM Development and customization
Experience with Javascript, C#, .NET, and Web Services
Knowledge of Dynamics 365 APIs and SDKs
Understanding of Customer Relationship Management solutions
Experience with SQL, database management and data migration techniques
Strong communication skills and ability to work in a team environment

Job Responsibility

Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems
Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development
Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations
Develops and implements, and trains others to develop in Microsoft Dynamics
Helps gather and document requirements from non-technical business users
Uses technical expertise to translate business requirements into effective system requirements and functional design documents
Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions
Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution
Prototypes and demos recommended solutions for users

Microsoft Dynamics Engineering Lead

Our mission within the Client Experience (CX) organization is to make it easier ...

Location

India , Gurgaon

Salary:

Not provided

BlackRock Investments

Expiration Date

March 30, 2026

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field
Minimum 5 years of people management experience leading engineering teams
Proven track record working on global engineering teams supporting enterprise products
Deep knowledge of Microsoft Dynamics CRM and related technologies
Expertise in Power Platform (Power Apps, Power Automate), Dataverse, and Azure Services
Experience managing complex environments and deployments at scale
Exceptional communication and stakeholder management skills
Ability to lead through influence in a matrixed, global organization
Ability to thrive in a fast-paced, agile environment with shifting priorities
Commitment to fostering a culture of innovation with a focus on ongoing learning

Job Responsibility

Lead the design, development, and deployment of enterprise-scale CRM solutions within Microsoft Dynamics
Manage the end-to-end software development lifecycle, bringing strong discipline and project management skills to the way of working
Drive engineering results and approach that ensure reliability, scalability, and high-quality UX
Promote best practices in configuration, coding, testing, and agile delivery across the team
Oversee release planning, quality assurance, and operational readiness for global deployments, creating a strong culture of documentation
Create and maintain technical documentation such as design specifications, architecture diagrams, and deployment guides
Participate in Agile ceremonies including sprint planning, standups, demos, and retrospectives (global time zone requires evening calls / early morning calls for connectivity)
Manage and mentor an engineering team that partners with stakeholders across multiple regions, fostering collaboration and continuous improvement
Build team capabilities through coaching on MSFT power platform best practices, design principles, and modern engineering practices
Ensure resource allocation aligns with global priorities and delivers on desired business outcomes

What we offer

Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)

Fulltime

Ai business solution engineer

The mission of AI Business Solutions - Biz Process is to help our customers digi...

Location

India , Mumbai

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

6+ years of technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales or technical consulting experience OR equivalent experience.
8+ years of technical pre-sales or technical consulting, or related experience in Manufacturing vertical OR equivalent experience.
4+ years' experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
Exposure to Enterprise Customer Engagement platforms like Salesforce, CRMnext, ZOHO etc.,
7+ years of related experience: Solution pre-sales for business applications and/or SaaS-based company or similar technology.
Solution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members.
Solutions pre-sales best practices including but not limited to
discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities.
Successful track record of competitive displacement.
Ability to drive and influence stakeholders across organizational boundaries through organizational, presentation, envisioning, writing, and verbal communication skills.

Job Responsibility

Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
Engage with the account team to land solution envisioning sessions and business value assessments.
Proactively deliver compelling customer centric solution demonstrations based on technical workload expertise while building Business Decision Maker/CxO/Technical Decision Maker connections.
Address solution architecture considerations and competitive objection handling.
Assist in formalizing the customer proposal.
Collaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators.
Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
Collaborate with the sales team to understand customer requirements and provide technical expertise during the presales process.
Uses knowledge of customer context, solution or portfolio expertise, and technical and industry knowledge to build credibility with customers.
Leads and ensures technical wins for AI driven Dynamics 365 Sales, Dynamics 365 Service, Dynamics 365 Field Service, Dynamics 365 Customer Insights, and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes, tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Searches for customer references to use in engagements.

Fulltime

Technical Presales Manager

In order to support our International growth, we are looking for a Technical Pre...

Location

Italy , Milan; Cagliari

Salary:

Not provided

Vivocha

Expiration Date

Until further notice

Requirements

Engineering degree
5+ years in a comparable pre-sales position supporting the sales cycle in CRM, ERP and/or Ecommerce applications
Strong understanding of CRM and Contact Center space
Solid presentation and interpersonal skills
Experience of a major CTI/CRM system such as Genesys, Avaya, Cisco, Salesforce.com, Microsoft Dynamics or Zendesk
Background in technology and a solid understanding of development
The ability to run projects hit deadlines and communicate effectively with customers

Job Responsibility

Work with the sales team, be focused on positioning Vivocha to customers from a technical perspective
Carrying out on-site an on-line product demos
Build POC where appropriate
Design and build the appropriate pre-sales demonstration environment and keep this updated
Provide training to the sales team on all product and technical matters
Support of the sales team in the response to RFI/RFP with the completion of tender documents
Participate in the project definition workshops and design sessions, to ensure consistency of messaging from sales activity
Provide go live support as appropriate
Provide follow up support post go live as required

Fulltime

Dynamics CRM Support Engineer

NTT DATA

Location:
India , Hyderabad

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

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