CrawlJobs Logo
twentyAI Logo twentyAI · IT - Software Development

Dynamics CRM Manager

Spain, Barcelona 85000.00 GBP / Year · Job Posted May 20, 2026
Apply Position
Job Link Share

Job Description

twentyAI are supporting a PE-backed manufacturing company based in Barcelona. They require a Dynamics CRM Manager. This role owns the Microsoft Dynamics 365 CRM domain across Sales, Marketing and Customer Service. It is a functional domain lead position, combining hands-on expertise with oversight of outsourced delivery. You will be responsible for ensuring the CRM ecosystem effectively supports commercial teams, with a focus on performance, enhancements and ongoing system evolution.

Job Responsibility

  • Own and manage the Dynamics 365 CRM platform (Sales, Marketing, CS)
  • Oversee external vendors delivering BAU and project work
  • Ensure system performance, stability and continuous improvement
  • Act as the key point of contact for business stakeholders
  • Drive enhancements aligned to commercial and customer needs
  • Provide functional leadership across the CRM domain

Requirements

  • Strong hands-on experience with Microsoft Dynamics 365 CRM
  • Good understanding of sales and customer lifecycle processes
  • Experience working with outsourced / offshore delivery teams
  • Ability to operate independently with high ownership
  • Comfortable in evolving, low-structure environments
  • Broad understanding across multiple CRM modules (Sales, Marketing, Service)
  • Ability to bridge business and technical teams effectivel
  • Experience improving vendor performance and delivery quality
twentyAI - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Dynamics CRM Manager

8 matching positions

Product Manager - Microsoft Dynamics CRM & Field Service

We are looking for a dynamic and experienced Product Manager to lead the vision,...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ Years of Strong background in IT project/program management, preferably with exposure to: Microsoft Dynamics CRM
  • Dynamics 365 Field Service
  • Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams
  • Proven ability to manage multiple priorities in a fast-paced, evolving environment
  • Experience with Agile and Waterfall methodologies
  • 8+ Years of Hands-on experience with tools such as: Azure DevOps
  • Jira or similar work management tools
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
  • Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals
  • Engage with internal and external stakeholders to gather, analyze, and refine requirements
  • Collaborate closely with development and QA teams to: Define clear acceptance criteria
  • Ensure high-quality delivery aligned with expectations
  • Monitor product performance, usage, and adoption metrics, and recommend improvements
  • Lead release planning, including sprint planning and go-live coordination
  • Facilitate continuous feedback loops to drive product enhancements and innovation
  • Ensure alignment between business needs and technical implementation
  • Fulltime
Read More
Arrow Right

Product Manager - Microsoft Dynamics CRM & Field Service

The Product Manager for Microsoft Dynamics CRM and Field Service will lead the p...
Location
Location
United States , Remote
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of strong background in IT project/program management, preferably with exposure to Microsoft Dynamics CRM and Dynamics 365 Field Service
  • Excellent communication and stakeholder management skills
  • Proven ability to manage multiple priorities in a fast-paced, evolving environment
  • 6+ years of experience with Agile and Waterfall methodologies
  • 8+ years of hands-on experience with tools such as Azure DevOps, Jira or similar work management tools
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
  • Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals
  • Engage with internal and external stakeholders to gather, analyze, and refine requirements
  • Collaborate closely with development and QA teams to define clear acceptance criteria and ensure high-quality delivery aligned with expectations
  • Monitor product performance, usage, and adoption metrics, and recommend improvements
  • Lead release planning, including sprint planning and go-live coordination
  • Facilitate continuous feedback loops to drive product enhancements and innovation
  • Ensure alignment between business needs and technical implementation
  • Fulltime
Read More
Arrow Right

Project Manager - Microsoft Dynamics 365 CRM & Field Service

NTT DATA is seeking an experienced Project Manager to lead end-to-end delivery o...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in IT project/program management
  • 8+ years Proven experience delivering Microsoft Dynamics 365 CRM and/or Field Service projects
  • 8+ years Strong expertise in project planning, execution, and governance
  • 8+ years Experience managing scope, budget, resources, and risks
  • 8+ years Hands-on experience with Agile and Waterfall methodologies
  • 8+ years Experience with tools such as Azure DevOps, Jira, MS Project, or similar
Job Responsibility
Job Responsibility
  • Plan, manage, and execute project timelines and deliverables for Dynamics 365 CRM and Field Service implementations
  • Lead Agile ceremonies including daily stand-ups, sprint planning, and sprint reviews to ensure team alignment
  • Manage project scope, budget, and resources, proactively identifying and addressing variances
  • Track project progress, risks, issues, and dependencies, and drive timely resolution
  • Remove team blockers and facilitate issue resolution across functional and technical teams
  • Maintain project documentation, status reports, and governance artifacts for internal and client visibility
  • Drive stakeholder engagement, ensuring clear communication and expectation management throughout the project lifecycle
  • Coordinate cross-functional teams including business, functional, technical, and QA teams
  • Support post-go-live activities, including hypercare coordination with operations teams
  • Capture lessons learned and continuous improvement opportunities
Read More
Arrow Right

Project Manager - Microsoft Dynamics 365 CRM & Field Service

NTT DATA is seeking an experienced Project Manager to lead end-to-end delivery o...
Location
Location
United States , Remote
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in IT project/program management
  • 8+ years Proven experience delivering Microsoft Dynamics 365 CRM and/or Field Service projects
  • 8+ years Strong expertise in project planning, execution, and governance
  • 8+ years Experience managing scope, budget, resources, and risks
  • 8+ years Hands-on experience with Agile and Waterfall methodologies
  • 8+ years Experience with tools such as Azure DevOps, Jira, MS Project, or similar
Job Responsibility
Job Responsibility
  • Plan, manage, and execute project timelines and deliverables for Dynamics 365 CRM and Field Service implementations
  • Lead Agile ceremonies including daily stand-ups, sprint planning, and sprint reviews to ensure team alignment
  • Manage project scope, budget, and resources, proactively identifying and addressing variances
  • Track project progress, risks, issues, and dependencies, and drive timely resolution
  • Remove team blockers and facilitate issue resolution across functional and technical teams
  • Maintain project documentation, status reports, and governance artifacts for internal and client visibility
  • Drive stakeholder engagement, ensuring clear communication and expectation management throughout the project lifecycle
  • Coordinate cross-functional teams including business, functional, technical, and QA teams
  • Support post-go-live activities, including hypercare coordination with operations teams
  • Capture lessons learned and continuous improvement opportunities
  • Fulltime
Read More
Arrow Right

Delivery Manager (Project Manager) - CRM Consulting

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow ...
Location
Location
Canada , Vancouver
Salary
Salary:
Not provided
twocircles.com Logo
Two Circles
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in project or delivery management
  • Experience delivering client-facing projects in consulting, CRM, or technology environments
  • Strong ability to manage complex projects with multiple stakeholders
  • Experience coordinating across cross-functional teams
  • Excellent communication and stakeholder management skills
Job Responsibility
Job Responsibility
  • End-to-end project delivery
  • Portfolio oversight
  • Client delivery & communication
  • Cross-team coordination
  • Budget & scope management
  • Global delivery & scaling
  • Fulltime
Read More
Arrow Right
New

Microsoft Dynamics CRM Technical Consultant

Jobs suchen Microsoft Dynamics CRM Technical Consultant Job ID: 51571148 Kategor...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
dxc.com Logo
DXC Technology
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on development experience on Customization, Configuration, Plugin, Workflow
  • Experience in JavaScript, C#, API integration
  • Experience with modernizing legacy Power app to current standards as well as deploying
  • Experience in deployment – SSIS package and Reporting technology
  • Knowledge of one or more high level of portal management
  • Experience in writing unit test cases and test script
  • Run experiments on new and existing features. Ability to learn new technologies and influence the team
  • Good Oral and written communication
  • DevOps & Agile methodology experience, working with small agile teams with strong ownership and drive
  • Experience working in both Agile and Waterfall software development environments
  • Fulltime
Read More
Arrow Right

Senior Crm Manager

As Senior CRM Manager, you’ll own our CRM strategy across the full customer life...
Location
Location
United Kingdom , Cardiff
Salary
Salary:
Not provided
admiralgroup.co.uk Logo
Admiral Group Plc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expertise in Salesforce Marketing Cloud including journey builder, automation, segmentation, and reporting
  • Experience building SQL to build targeting segments
  • Proven experience leading CRM or lifecycle marketing in a fast-paced, customer oriented and data-led business
  • Strong background in cross-channel CRM development, with hands-on experience integrating CRM with offline sales and customer service operations
  • A data-driven and analytical mindset, confident using data to interrogate performance, test hypotheses, and inform strategy
  • Excellent communication skills, with the ability to write and edit clear, engaging customer messaging that drives response and retention
  • Strong commercial acumen and an ability to connect marketing activity to customer and business outcomes
  • Comfortable managing budgets, testing roadmaps, and senior stakeholders in a dynamic, growth-oriented environment
  • A proactive, curious, and ambitious approach, motivated by building something new, improving continuously, and delivering real impact
Job Responsibility
Job Responsibility
  • Develop and implement a cross-channel CRM strategy that connects online and offline touchpoints, collaborating closely with sales, customer service and product teams to influence processes and ensure a seamless customer experience
  • Build and optimise automated customer journeys, triggered communications, and nurture flows across email, SMS, WhatsApp, phone and other key channels
  • Deeply understand our customer base and behaviours to drive segmentation, personalisation, and testing strategies that maximise engagement and conversion
  • Translate CRM data and performance metrics into actionable insight, using analytics to interrogate customer behaviour and continually improve campaign and channel performance
  • Define, track, and report on CRM KPIs (open rates, CTR, conversions, retention, product penetration, persistency etc.), clearly linking marketing activity to commercial and customer outcomes
  • Partner with Growth, Product, and Customer Service teams to ensure consistent, on-brand messaging and a joined-up customer experience across all touchpoints
  • Champion data quality, compliance, and governance, ensuring all CRM activity meets GDPR and consent management standards
  • Manage and mentor a CRM Manager, fostering a test-and-learn culture that encourages innovation and continuous improvement
What we offer
What we offer
  • All colleagues eligible for up to £3,600 of free shares each year after one year of service
  • 33 days holiday (including bank holidays) when you join us, increasing up to a maximum of 38 days (including bank holidays)
  • Option to buy or sell up to an additional five days of annual leave
  • Flexible working
  • Private Health Cover
  • Critical Illness Cover
  • Simply Health
  • Cycle to Work Scheme
  • 24-Hour Ecare
  • Financial & Mortgage Advice
  • Fulltime
Read More
Arrow Right

Senior CRM Manager

Inspired Education Group is seeking an experienced and data-driven Senior CRM Ca...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
isbergamo.com Logo
International School of Bergamo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in CRM strategy and lifecycle marketing across acquisition, engagement and retention
  • Experience delivering multi-channel CRM campaigns in a complex, multi-stakeholder environment
  • Hands-on experience with CRM systems (e.g., Microsoft Dynamics or similar)
  • Strong analytical skills with the ability to interpret data, funnels and performance metrics
  • Ability to translate insights into actionable improvements in engagement and conversion
  • Excellent communication, collaboration and stakeholder management skills
  • Strong organisational skills with the ability to manage multiple campaigns simultaneously
  • Adaptability in a fast-paced, global organisation
Job Responsibility
Job Responsibility
  • Own the customer journey strategy, ensuring communications are timely, relevant and personalised across lifecycle stages
  • Lead the planning, execution and optimisation of multi-channel CRM campaigns (email, SMS, app and direct mail)
  • Develop and execute CRM strategies that improve acquisition, onboarding, engagement, retention and reactivation
  • Analyse customer journey data and campaign performance, providing actionable insights to senior leadership
  • Oversee segmentation and audience targeting to deliver measurable, data-driven campaigns
  • Produce regular reporting on CRM performance, engagement and retention outcomes
  • Manage and support junior CRM team members, developing capability and expertise
  • Collaborate with regional school leaders, admissions and marketing teams across global markets
  • Partner with IT and digital teams on CRM and marketing automation tools to improve customer journeys
  • Maintain campaign calendars and ensure delivery against brand standards and deadlines
What we offer
What we offer
  • Competitive salary package
  • Generous school fee discounts
  • Flexible working
  • Local benefits
  • Fulltime
Read More
Arrow Right