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Dynamics CRM Manager

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twentyAI

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Location:
Spain , Barcelona

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

85000.00 GBP / Year
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Job Description:

twentyAI are supporting a PE-backed manufacturing company based in Barcelona. They require a Dynamics CRM Manager. This role owns the Microsoft Dynamics 365 CRM domain across Sales, Marketing and Customer Service. It is a functional domain lead position, combining hands-on expertise with oversight of outsourced delivery. You will be responsible for ensuring the CRM ecosystem effectively supports commercial teams, with a focus on performance, enhancements and ongoing system evolution.

Job Responsibility:

  • Own and manage the Dynamics 365 CRM platform (Sales, Marketing, CS)
  • Oversee external vendors delivering BAU and project work
  • Ensure system performance, stability and continuous improvement
  • Act as the key point of contact for business stakeholders
  • Drive enhancements aligned to commercial and customer needs
  • Provide functional leadership across the CRM domain

Requirements:

  • Strong hands-on experience with Microsoft Dynamics 365 CRM
  • Good understanding of sales and customer lifecycle processes
  • Experience working with outsourced / offshore delivery teams
  • Ability to operate independently with high ownership
  • Comfortable in evolving, low-structure environments
  • Broad understanding across multiple CRM modules (Sales, Marketing, Service)
  • Ability to bridge business and technical teams effectivel
  • Experience improving vendor performance and delivery quality

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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