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Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. ISD is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.
Bachelor’s degree in computer science, Information Technology, Engineering, or related field AND 10+ years’ experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)
OR master’s degree in computer science, Information Technology, Engineering, or related field AND 8+ years’ experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)
OR equivalent experience.
Experience with a Global Systems Integrator, IT Vendor, a Partner on Microsoft technologies implementing enterprise scale Dynamics 365 Solutions. A significant part of the experience should be on Business Applications and CRM solutions.
Nice to have:
Ideal candidates should have experience and understanding of the life cycle of IT solutions/ Business Applications implementation including Estimation, Proposal Preparation, Requirements Gathering, Business Process Modelling, Development & Testing, Deployment and Maintenance.
Proven track record of Dynamics365 Customer Engagement and Power Platform solutions preferably in retail/manufacturing/public sector/telecom/ financial services.
Experience building or extending solutions using M365 Copilot, including custom copilots, Copilot plugins, Teams message extensions, Graph connectors, and Copilot Answers.
Hands-on expertise with Copilot Studio for designing enterprise-grade copilots, AI orchestration flows, adaptive dialogs, and data grounding.
Demonstrated capability in Low Code architecture, including governance, ALM, solution structuring, and enterprise-scale maturity models.
Experience with Agent Extensibility, including designing autonomous workflows, multi-agent patterns, and integration with Microsoft AI frameworks.