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As a Dynamics 365 CE Project Operations, you will lead international implementations, helping clients optimize service operations through Microsoft technology. Our projects often span Project Operations, Field Service in combination with Sales, Service and Marketing. The right profile will lead these projects and participate in Presales engagements, Discovery & Analysis as well as the implementation project and guide a team of consultants in best practices within the Project Operations space.
Job Responsibility:
Deliver and implement the latest Microsoft technologies, such as Dynamics 365 CE & Power Platform internationally
Deliver high-quality business and software application services to clients
The creation of high-quality and sustainable client solutions
Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan
Measure customer expectations of business knowledge, skills and behavior
Identify business/project risk and mitigate or communicate as necessary
Communicate progress updates to relevant parties both formally and informally
Participation in pre-sales activities as requested
Always represent HSO International professionally and positively
Advise customers on industries’ best practices proactively rather than passively
Lead international implementations, helping clients optimize service operations through Microsoft technology
Lead these projects and participate in Presales engagements, Discovery & Analysis as well as the implementation project and guide a team of consultants in best practices within the Project Operations space
Requirements:
University degree preferably in Economics, Business Administration, Management, Computer Science, Information Science or comparable education
At least 6 years of professional experience with Microsoft Dynamics 365 CRM / Customer Engagement, ideally in an international environment
Experience in Dynamics 365 CE Project Operations: project‑based sales to delivery, project setup and WBS/task planning, resource scheduling & bookings, project documentation/knowledge, project contracts, milestones & invoicing schedules, time & expense capture and approvals, cost/revenue profiles, billing & profitability
A proven track record with implementing Project Operations projects on Large scale deployments most preferably in multi country roll outs
Experience as a consultant on at least 1 international end-to-end CRM implementation – preferable with intercontinental rollouts
Preferred pre-sales experience
Strong presentation and demonstration skills
Experience with Manufacturing, Professional Services space would be preferable
You are ambitious and eager to learn
You are fluent in English, both spoken and written
other languages such as French, German, Spanish and Italian are a big plus
You have good communication skills, and you are creative in solving problems
You have strong analytical skills, and you are proactive
You are customer-oriented, not afraid of taking responsibility and able to work independently
You are a team player who can easily fit into a vibrant international team of colleagues from different cultures and locations
You are willing to take an extra challenge to work and travel for international projects worldwide
Nice to have:
Experience with Manufacturing, Professional Services space would be preferable
Other languages such as French, German, Spanish and Italian are a big plus