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Dynamics 365 CE Engagement Manager

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Location:
United States

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Category:
IT - Software Development

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Job Description:

As an Engagement Manager you can expect to serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line. You will act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes.

Job Responsibility:

  • Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line
  • Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes
  • Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation
  • Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success
  • Ensure the client experience aligns with commitments, delivery standards, and quality expectations
  • Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets
  • Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health
  • Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit
  • Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle
  • Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization
  • Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments
  • Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem
  • Partner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmaps
  • Maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (<2.5%)
  • Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment
  • Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders
  • Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience
  • Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth

Requirements:

  • Bachelor’s degree in Business, Information Systems, Engineering, or a related field
  • 10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment
  • Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction
  • Strong understanding of Microsoft technologies within the Dynamics 365 CE, Azure, Power Platform, and the broader Microsoft ecosystem
  • Demonstrated ability to build executive relationships and operate as a trusted client advisor
  • Experience with delivery governance, project methodologies, and structured change management
  • Strong commercial acumen, including forecasting, margin management, and revenue accountability
  • Ability to identify and drive expansion opportunities within existing accounts
  • Excellent communication, leadership, and stakeholder management skills
  • Ability to operate effectively in complex, fast-paced, client-facing environments
  • Flexibility to travel as client and business needs require
What we offer:
  • We offer competitive pay with and performance-based bonus
  • Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match
  • Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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