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Within ASML, the Customer Support (CS) group is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. Our DUV UIR Sector owns the Upgrade, Install and Relocation of machines at our customers sites. The DUV Local Coordinator is responsible for managing the day to day UIR operation at our customers site. They are responsible for the (local) preparation, execution, and wrap-up of UIR Projects at their respective site, ensuring safe execution and delivery of quality ASML products to our Customer.
Job Responsibility:
Work safely and role model the ASML Safety culture at our customer site, working in-line with both ASML and customer/local safety regulations
Drive Safe execution of all UIR projects by ensuring key safety processes and methods are followed, inclusive of Safety Preparation for all projects (training, safety induction etc)
GEMBA to monitor and manage safe execution of all projects
Be the benchmark for Quality - Lead by example in the UIR Operation (Do it Right first time approach) through thorough preparation, flawless execution and effective wrap-up to ensure learnings are taken from execution
Support the operation while being conscious of Cost, Cycle Time and customer commitments
Ensure all logistics-related (parts and tools) processes are followed to prepare for execution / escalations
Communicate plans, schedules and progress in a timely manner to the appropriate stakeholders - Both Internal and External
Plan and facilitate material deliveries with customer and 3rd Parties
Be a 'hub' for operational management, communicating with key stakeholder - Internal, Customer, 3rd Party, CSCM & 3PL (Logistics), Local HVM Team
Ensure all learnings from execution are documented and implemented to support the flawless execution model
Prepare UIR projects using structured preparation workflows
Support the UIR Project Lead in managing daily operation
Daily internal and external project progress reporting
Requirements:
Bachelor level or above in Mechanical, Mechatronics, Electronics, (Applied) Physics or comparable
2-3 years of relevant field experience, with knowledge and understanding of the field operation
Team player
Able to work with colleagues from different cultures / backgrounds
Stress Resistant
Ability to work independently and under pressure
Pragmatic attitude, motivated and self-sufficient
Organised and process driven with ability to focus on clear, concise documentation of daily events
Pro-active, shows initiative and exhibits high levels of ownership
Good stakeholder management - Ability to manage both internal and external customers
Very good administrative skills
Good communication skills, verbal and written, in English